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Really bad connection problems

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  • pompeynicpompeynic Member Posts: 2,834
    edited July 2015
    I have also had real problems with the download not opening tables.
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  • HENDRIK62HENDRIK62 Member Posts: 3,234
    edited July 2015
    absolute joke tonight, download out again, re installed it 3 times still not opening, browser keeps freezing, site is unplayable.
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  • maccolmaccol Member Posts: 55
    edited July 2015
    ^^^  this again  not Hendrik, the 1 above him.
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  • SoLackSoLack Member Posts: 2,737
    edited July 2015
    shambles Kin rearrange
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  • HENDRIK62HENDRIK62 Member Posts: 3,234
    edited July 2015
    apparently the issue is with windows 8 even though I have been using it without issue until Friday when this all kicked off

    but the browser is horrendous tonight as well so I cant see that being the problem
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  • LmfaoAllinLmfaoAllin Member Posts: 1,213
    edited July 2015
    Ye i have had probs recently too but has been ok last 24hrs. had same issue last tuesday too
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  • thefa1lacythefa1lacy Member Posts: 201
    edited July 2015
    You guys all need to play on a Mac, you won't have a problem again. I went through all this a couple of years ago, once I changed to a Mac, no probs again unless the site is 100% down for everyone.
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  • ACEGOONERACEGOONER Member Posts: 1,434
    edited July 2015
    Download playing up again - no tables loading and no lobby loading. 


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  • CorcraGirlCorcraGirl Member Posts: 8
    edited July 2015

    Can't get the download to open. Using windows 7. Couldn't imagine an issue like this to continue on the likes of Pokerstars.
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  • samantha25samantha25 Member Posts: 1,445
    edited July 2015
    Ignore em all IMO ... moaners :)
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  • Phantom66Phantom66 Member Posts: 5,542
    edited July 2015
    Defo not just a windows 8 problem - Recurred again for me last night on windows 7.

    Couldnt even load the client up - never mind a table. I'll 1 or 2 table with the browser but that tends to be more laggy and the graphics are not always as clear (e.g. cannot see opponenets stack size properly).
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,666
    edited July 2015


    Morning all.

    Have sent this up to the Office.
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  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited July 2015
    Thanks once again for raising this and I apologise that you experienced further issues,

    We are looking into these issues with a view to preventing further problems. Once again apologies.
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  • mumsiemumsie Member Posts: 8,221
    edited July 2015
    I did try to scene video it happening, but it worked on the 5th attempt.
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  • STEAMTRAINSTEAMTRAIN Member Posts: 57
    edited July 2015


    only way i can use download is reinstall every time i want to play poker
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  • HENDRIK62HENDRIK62 Member Posts: 3,234
    edited July 2015
    In Response to Re: Really bad connection problems:
    Thanks once again for raising this and I apologise that you experienced further issues, We are looking into these issues with a view to preventing further problems. Once again apologies.
    Posted by Sky_SamT
    Hi Sam,

    thanks for responding again.

    Can you please confirm that the download is designed to work with windows 8, 8.1 as the girl I spoke to in CS was adamant that it was unavailable for that OS (even though I have been using it for months)

    Neil
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  • ACEGOONERACEGOONER Member Posts: 1,434
    edited July 2015
    In Response to Re: Really bad connection problems:
    In Response to Re: Really bad connection problems : Hi Sam, thanks for responding again. Can you please confirm that the download is designed to work with windows 8, 8.1 as the girl I spoke to in CS was adamant that it was unavailable for that OS (even though I have been using it for months) Neil
    Posted by HENDRIK62
    I have windows 8 and had this problem on two occasions, firstly tables not opening on the download then the lobby not updating and just showing a blue screen (not of death!). It is working on the browser, but I prefer the download client. 

    To rectify I have now twice uninstalled sky poker and downloaded the software again. It's working again, for now!
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  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited July 2015
    In Response to Re: Really bad connection problems:
    In Response to Re: Really bad connection problems : Hi Sam, thanks for responding again. Can you please confirm that the download is designed to work with windows 8, 8.1 as the girl I spoke to in CS was adamant that it was unavailable for that OS (even though I have been using it for months) Neil
    Posted by HENDRIK62
    Hi Neil,

    Apologies that you were given this information. The download will work for both of those systems. I will ensure this information is passed on to our Customer Care team.
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  • BenchmarkBenchmark Member Posts: 297
    edited July 2015
    Just had a real nightmare on sit and go. Connection dropping every 30 seconds. On an android tablet. Usually no issues.
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  • BenchmarkBenchmark Member Posts: 297
    edited July 2015
    Oh, and it cost me 30p, but my bankroll can stand it. Just.
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