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Really bad connection problems

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  • MRBURNS4MRBURNS4 Member Posts: 1,152
    edited July 2015
    Download not been working for 3 days + now
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  • Nuggy962Nuggy962 Member Posts: 1,104
    edited July 2015
    What's big deal with download? Why use it if causing problems? 
    I use browser on ipad, phone and laptop and not had any issues for ages? Just switch to browser changes nothing in in game play
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  • goldnballzgoldnballz Member Posts: 2,820
    edited July 2015
    After asking for a refund for a sng that I was completely unable to play, I've been told I will not be given one because the problems are at my end!!! What an absolute joke. Live chat even told me I would be refunded if the game failed to load/was unplayable.

    I've been advised to 'try an alternative browser', 'refresh my game', 'clear my browsing history'. I don't think that is going to help here.

    You are fast losing customers here Sky, nice work.
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  • NoseyBonkNoseyBonk Member Posts: 6,185
    edited July 2015
    In Response to Re: Really bad connection problems:
    After asking for a refund for a sng that I was completely unable to play, I've been told I will not be given one because the problems are at my end!!! What an absolute joke. Live chat even told me I would be refunded if the game failed to load/was unplayable. I've been advised to 'try an alternative browser', 'refresh my game', 'clear my browsing history'. I don't think that is going to help here. You are fast losing customers here Sky, nice work.
    Posted by goldnballz
    Also try deleting your save game for Call of Duty..

    ;-)
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  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited July 2015
    In Response to Re: Really bad connection problems:
    After asking for a refund for a sng that I was completely unable to play, I've been told I will not be given one because the problems are at my end!!! What an absolute joke. Live chat even told me I would be refunded if the game failed to load/was unplayable. I've been advised to 'try an alternative browser', 'refresh my game', 'clear my browsing history'. I don't think that is going to help here. You are fast losing customers here Sky, nice work.
    Posted by goldnballz
    Thank you for your post and I am sorry that you were unhappy after your conversation with customer care.

    I have reviewed your account and credited the appropriate refund.

    Sam
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  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited July 2015
    An update:

    We are still working on the ongoing issue that is sporadically occuring with the download client. Please note that there are currently no issues whilst playing through the web browser so if you are having an issue with the download client please try the browser.

    I will post further updates when we have them.

    Sam
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  • goldnballzgoldnballz Member Posts: 2,820
    edited July 2015
    Thank you SkySam.
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  • robertodrobertod Member Posts: 152
    edited July 2015
    I HAD A SIMILAR EXPERIENCE AS GOLDNBALLZ YESTERDAY BUT THE LIVE CHAT STAFF WERE VERY EFFICIENT AND REIMBURSED MY BUY INS WITHIN 10 MINUTES. CREDIT WHERE CREDIT'S DUE. 
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  • mumsiemumsie Member Posts: 8,221
    edited July 2015
    I experienced log-on failures 5-20 times, but when I did get in, I found a miniscule delay but got a reasonable amount of pokerage in, so not nearly as bad as last week, so no complaints really.
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  • TwoAnchorsTwoAnchors Member Posts: 126
    edited July 2015
    Just adding my name to those having issues with the download client.  Not happened before but this afternoon it's refusing to load any tables.

    Looks like Sam is on the case though and will hopefully keep us advised!

    Cheers

    Andy 
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  • stokefcstokefc Member Posts: 7,889
    edited July 2015
    bless em,cc that is,put me in the 7.45 bh for my troubles,it pays to be nicey wicey rather than a nasty nowt
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  • winshoeswinshoes Member Posts: 133
    edited July 2015
    I am also having similar problems but yesterday was the worst so far for disconnections.
    I didn't register for anymore games, and emailed customer care.
    Very disappointed by the response from Mathew, who informed me that I wouldn't get a refund, even though he could see i was disconnected,"as the problems were at my end".
    For balance, I really enjoy playing on the site, and find customer service usually to be excellent.
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  • ommomm Member Posts: 444
    edited July 2015
    Put my name in the hat, tonight has been the worst so far, log in at the 10th attempt but cannot open any tables at all. I never moan about anything but this is unbelievable, havent read through this thread so only know the last post by SkySam. on average im spending £200 a day on this site (of course im only talking about buyin's). I will not be the only one and of course its all releveant to your bankroll so even someone spending £2 a day surely deserves a better service than this. I really hope Sky have got people working round the clock to put this right, no one should be leaving the office until the basics of delivering a stable product is in place. 
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  • ACEGOONERACEGOONER Member Posts: 1,434
    edited July 2015
    Same problems tonight, had to re-install software for the third time in 5 days. This is the only way to get things running.

    Even then in the course of an evening tables are not opening, which is a disaster for turbo/hyper sngs. 
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  • QUICKFEETQUICKFEET Member Posts: 528
    edited July 2015
    Have you been told what the problem is Sky_SamT. Can't they go back to an earlier version of the software?
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  • ommomm Member Posts: 444
    edited July 2015
    Might have nothing to do with it but I just run Sky Poker as Administrator and it worked first time and has been able to open tables first time, this is after nearly 40mins of trying. 
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  • NoseyBonkNoseyBonk Member Posts: 6,185
    edited July 2015
    In Response to Re: Really bad connection problems:
    Might have nothing to do with it but I just run Sky Poker as Administrator and it worked first time and has been able to open tables first time, this is after nearly 40mins of trying. 
    Posted by omm
    Same here, for whatever reason.. and then it was also okay afterwards (normal mode). So not really helpful for diagnostics. Seems hit 'n' miss.
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  • mumsiemumsie Member Posts: 8,221
    edited July 2015
    Just entered the UKPC freerolls ( i couldnt enter them lastnight ??!!) and they never quite load..

    Edit:..i quickly opened browser..found my name in both tournies..Im Back in

    Edit:: took out vid in case it was against rules
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  • ZoldiarkZoldiark Member Posts: 1
    edited July 2015
    Add my name to the list, couldnt load up any tables from my client yesterday but since i was in trnys i jumped on my laptop and all worked fine. Today i reinstall client on this PC and it worked fine for the 1st 2 trnys i signed up for then crapped out so i switched again but this time i could not load tables on that PC either. Symptoms exactly as shown in mumsie's vid. Either Skys player base have broken computers across the board or there was a bug introduced in the last update.
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  • hhyftrftdrhhyftrftdr Member Posts: 8,036
    edited July 2015
    Download won't boot up the tables, just has that loading circle.

    Shall keep trying cos I hate playing through the browser :)

    Edit.....now seems ok.
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