As far as I can see, the problem has been resolved. Posted by Tikay10
I wish........
I've late regged the £24 semi for the £110 tourney. I can't get the table to load - it just keeps saying duplicate table please close. I've closed the browser and reopened - I am now just getting the circle of doom with no table opening at all.
Hopefully I'll get a full £24 refund if I can't get table to load?
***Edit *** 5th time lucky - the table has opened and I've only lost some chips.
There MAY be some changes to tonight's scheduled MTT's for obvious reasons, but that apart, I think everything should be back to normal.
If you were affected, please contact CC - no need to do it now, or tonight - you can do it in the morning to avoid lengthy waiting. They can see whether you were affected or not, & if you were, you will be treated fairly.
In Response to Re: tables loading : I wish........ I've late regged the £24 semi for the £110 tourney. I can't get the table to load - it just keeps saying duplicate table please close. I've closed the browser and reopened - I am now just getting the circle of doom with no table opening at all. Hopefully I'll get a full £24 refund if I can't get table to load? ***Edit *** 5th time lucky - the table has opened and I've only lost some chips. Posted by IrishRose
The fix does not populate "instantly" Rose, please be patient as it works through, but all the indicators suggest everything is now fine.
I've been charged for two tournies that Sky cancelled. I assume these will get automatically refunded at some point? but if not I'll leave it until tomorrow to contact support.
I've been charged for two tournies that Sky cancelled. I assume these will get automatically refunded at some point? but if not I'll leave it until tomorrow to contact support. Posted by Poker_Wolf
Just a quick "thank you" from me to everyone who posted.
It IS very frustrating when things go wrong, & I'm no different to you, I was gagging to just sit quietly & enjoy my evening poker session, & it does rankle a bit. But when you peruse the World News section of any newspaper, I always feel a little guilty for getting cross with Sky Poker over such a relative triviality. First world problems & all that.
Anyway, nobody got cross with me, & everyone was, for the most part, very polite & understanding, & I really appreciated that, as I shared your frustration.
It resolved around 18.48, & after that was as good as gold. Hope you all had a great evening once the dust settled.
I'll try to keep you updated, as I did last night, the next time this happens. I think it helps if you know what's what, & if progress is being made by the Techies.
Comments
That seems to be it guys.
There MAY be some changes to tonight's scheduled MTT's for obvious reasons, but that apart, I think everything should be back to normal.
If you were affected, please contact CC - no need to do it now, or tonight - you can do it in the morning to avoid lengthy waiting. They can see whether you were affected or not, & if you were, you will be treated fairly.
Just a quick "thank you" from me to everyone who posted.
It IS very frustrating when things go wrong, & I'm no different to you, I was gagging to just sit quietly & enjoy my evening poker session, & it does rankle a bit. But when you peruse the World News section of any newspaper, I always feel a little guilty for getting cross with Sky Poker over such a relative triviality. First world problems & all that.
Anyway, nobody got cross with me, & everyone was, for the most part, very polite & understanding, & I really appreciated that, as I shared your frustration.
It resolved around 18.48, & after that was as good as gold. Hope you all had a great evening once the dust settled.
I'll try to keep you updated, as I did last night, the next time this happens. I think it helps if you know what's what, & if progress is being made by the Techies.