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No Cards Dealt - C'mon Sky Sort This Out!

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  • WWFCBlueWWFCBlue Member Posts: 245
    edited July 2012
    Just been on chat, got told " Hi, we have a major technical issue with all the poker games currently. All customers will be refunded as soon as the system is back running."
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  • gb2408gb2408 Member Posts: 31
    edited July 2012
    I satellited into the main event but if the issue isn't fixed I want the full £33 available for another tournament not the £7.70 - Otherwise there are about 120 people from the BH semi that paid the £7.70 and didn't get through that Sky would pocket?
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  • tallboytallboy Member Posts: 375
    edited July 2012
    In Response to Re: No Cards Dealt - C'mon Sky Sort This Out!:
    at this point i would rather just have my money back....i wont be able to see the end of it if it starts now
    Posted by huuuuume
    + 1
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  • oynutteroynutter Member Posts: 4,773
    edited July 2012
    Where's Orford?
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  • cyraxiscyraxis Member Posts: 19
    edited July 2012
    Natwest's turn to deal
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  • pinkgolfpinkgolf Member Posts: 19
    edited July 2012
    Would be helpful if sky gave us more of an update than saying trying to resslove problem which was over 30mins ago, sat waiting 50 mins now!!
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  • HullCheatHullCheat Member Posts: 35
    edited July 2012
    Im  sure they're doing everything they can to sort this somewhat rare poblem out  so give  the guys a break eh!

    Oh and dont be jumping to conclusions that my imminent couple of big wins Im going to land this week is due to me 'sucking up' to um,  As I was already planning to take one or two main events down this week.    ;)
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  • DoubleblowDoubleblow Member Posts: 47
    edited July 2012
    Copy of conversation with sky rep on chat:

    Hi, you're chatting to Sky Louise K, I'll be assisting you today
    21:01:15 This is a known problem, our whole site has gone down, engineers are currently working on fixing the problem, and you will be refunded any entry fees you have paid and been unable to play
    21:01:54 hi there - can't you make an annoucement on the site or the forum?
    21:02:28 what about where I have qualified through a satellite?
    21:05:10 I have e-mailed the poker team to announce it on the forum, any tournaments where you have qualified through a satellite will be rescheduled and you will be informed
    21:06:09 OK that will help. The worst thing is not being informed
    Any estimate on how long fix will take? 21:12:25 Unfortunately no timescales, however it is top priority as it is affecting the whole site
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  • RUTSTER19RUTSTER19 Member Posts: 2
    edited July 2012
    sky joker customer service is disgraceful!!!
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  • YouKnowsItYouKnowsIt Member Posts: 331
    edited July 2012
    In Response to Re: No Cards Dealt - C'mon Sky Sort This Out!:
    sky joker customer service is disgraceful!!!
    Posted by RUTSTER19
    they are even worse when you report racial abuse
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  • will550will550 Member Posts: 13
    edited July 2012
    It coming up to the hour mark now
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  • wotevawoteva Member Posts: 4
    edited July 2012
    still sat here like a idiot 1hr 13 mins come on guys who do i invoice....

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  • cyraxiscyraxis Member Posts: 19
    edited July 2012
    Does anybody else get redirected away from the live chat in general? Just noticed that it says 24/7 but I am also redirected away and can't open chat.
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  • FCHDFCHD Member Posts: 3,178
    edited July 2012
    It's just been a thoroughly unsatisfactory evening all round. Loads of disconnects (even more than usual) and then  the tournaments not starting. Giving up now (good luck if the take on tikay starts, I'll be blinded out) and will watch for news of RUNIT'SRANN in the WSOP instead.

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  • RUTSTER19RUTSTER19 Member Posts: 2
    edited July 2012
    4k bounty is playing so y arnt the others sorted #skyjokers
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  • jeffsjacksjeffsjacks Member Posts: 144
    edited July 2012
    Maybe Rupert Don't need our money anymore to pay the fines :-)
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  • pinkgolfpinkgolf Member Posts: 19
    edited July 2012
    Compensation comes to mind, not just a refund!!
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  • Hutchy73Hutchy73 Member Posts: 6
    edited July 2012
    In Response to Re: No Cards Dealt - C'mon Sky Sort This Out!:
    Hi - please give us a moment. We need to sort the problem out as a priority and will come back on asap. Thanks Sky Poker
    Posted by Sky_Poker
    You need to show some customer care to your loyal players that are waiting around for an update, no lessons learnt from last years problems.
    We can understand if there is a problem and forgive you for it but please comunicate with your players
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  • DJ_MACDJ_MAC Member Posts: 27
    edited July 2012
    £500 bh is up and running but over an hour late, think I would actually prefer a refund now
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  • Donut64Donut64 Member Posts: 2,666
    edited July 2012

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