In Response to Re: No Cards Dealt - C'mon Sky Sort This Out! : Hi TommyD Apologies for getting aggitated earlier with my post, i was just frustrated that Sky were not managing the expectations of the players by saying when the next update or course of action would be etc. Im sure that lessons will be learnt everytime these things happen, and they are sure to happen again through no fault of anyones. Oban Posted by Oban
Hi everyone. Again, our sincere apologies for this and for the 'radio silence' whilst we sorted it. Obviously we wanted to resolve it as best as possible and as quickly as possible (this has largely been done now). The reason for not giving more information on here was that (a) it was important to focus on fixing it first and (b) we'd just be saying 'were working on it'. The issue has been identified and cleared now. One of our priorities was to sort the high volume mini and main events so that they were voided and people got refunds automatically. I'm sure you'd agree that this is preferable to them running an hour or two late and having then to pick up the pieces for the close to 1,000 runners in these events afterwards. We still have to do some tidying up to do overnight and in the morning, so please give us a little time to do this. We understand peoples frustration and will be doing everything to make sure nobody lost out. In fact, we will do more than that too (watch this space). If by later tomorrow you feel you have not had a happy resolution, or you think we've missed something, do get in touch then. Again, our sincere apologies. Thankfully, these things are very rare and we'll be doing our upmost to prevent it happening again. Thank you for your patience and understanding Sky Poker Posted by Sky_Poker
as a heads up in case it happens again (not trying to teach you to suck eggs) just a simple "we are aware the tourny has not started and are looking in to it" would have appeased most players...it was the silence and fear that it was just your own pc that had bu55ered up that annoyed players...also if after a period of time the tourny will be cancelled please let us know...2 hours looking at a frozen table not knowing what was happening does annoy you...thanks for the refund.
Comments