Hi everyone,
We've been speaking to the poker team here - technical and suits and we've got the following information so far...
We have made some changes already which we feel will help solve the current site issues. Tests are still ongoing, but we hope those changes will allow everyone to play on the tables without any problems.
If the same problems do repeat we may have to cancel the community freeroll at 7pm this evening. Please note that if this is the case (and that is still very much an 'if') we will replay the freeroll at a later date with a bigger prize pool. If you experience any problems please do speak to our Customer Care team. They are there to help us understand any issues you’re having, so if they’re asking for browser types, versions of Windows you’re running, etc, it is to help us find the problem, not to point blame at you. If you think you’ve lost out in tournaments because of these issues, contact them and they will look into your case on its own merits. Thanks everyone, Rich
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Comments
Thank you for the update m8, if I make make so bold, what caused the problems? looking forward to playing some poker.
Thanks again
Thanks Rich,
I just tested it on some cash tables, and it's too fast now. Can you slow it back down a little please? Not too much, obviously.
Plus I didn't get many 'good' cards, is there a fix for this? Ideally, I was hoping to win more than £19 too.
Again, if the techies can address this, then you'll definitely end up with at least one happy camper.
The tables seen to running at the normal speed again.
Lets hope that the problem has now been solved.
once we are sure the problems are all fixed and everything is 100% back to normal we will post a more in-depth update detailing what the problems were.
keep your eyes peeled!
Was nice to see everything running smooth again.
i'm sorry to hear of your continued problems and your bad experiences with the site. i will be in touch through private messaging to try and find a suitable solution.
all the best,
Rich
when the team are completely happy sky poker is back to the levels we all expect we will not only provide everyone with a much more in-depth explanation of the recent events but also what we plan to do to compensate everyone.
unfortunately i am unable to give you all this info at the moment but you can be assured that it will come soon!
thanks again for everyone's patience over this difficult period
Rich