In Response to Re: The Catch All Site Problems Thread 21/03/04 : Hi alex, I've spoken to our customer care team and your account has been credited, please check your balance which should now be updated Best Wishes Adam Posted by Sky_Adam
Thank you Adam, appreciated you took the time to look at cases individually
Can I just say a thank you to the to the two ladies I spoke to at customer support last night and this morning who were very helpful in resolving this issue.
I appreciate that software problems occur and they were very polite and helpful and refunded my 'buy ins' to the two tourneys I was in when armagedon hit last night. I wasn't near the top of the leader board in either and sympathise with anyone who was.
One little gripe though, Sky put up a £500 freeroll for those affected at 11.30pm last night. I for one had given up trying by then and had been blinded out of everything, so it wasn't much compensation to me as I didn't know about it until this morning!
In Response to Re: The Catch All Site Problems Thread 21/03/04 : We'll see I guess........sky let me finish 5th in the freeroll for my efforts......coincidence? The jury is out.....wp tonight sky...........VWP Posted by waller02
I know you were not happy last night but this is just ridiculous and demeans any point you made previously.
I would like to apologise for some comments I made last night, to be honest I behaved like a spoilt child! At the time I was under the impression that somebody who had less chips than me had received a bigger refund and due to being a bit drunk, the red mist descended!
Looking back today I can clearly see that some of the comments I made were ridiculous, everybody was in the same boat and I have to say that overall Sky dealt with the issue fantastically well.
So, apologies go out to Sky, mewillows, mattbates and everybody else who must have read the posts and thought "idiot!"
I would also like to thank Sky Adam and tommyd for being nothing but helpful at the time.
So........ I would like to apologise for some comments I made last night, to be honest I behaved like a spoilt child! At the time I was under the impression that somebody who had less chips than me had received a bigger refund and due to being a bit drunk, the red mist descended! Looking back today I can clearly see that some of the comments I made were ridiculous, everybody was in the same boat and I have to say that overall Sky dealt with the issue fantastically well. So, apologies go out to Sky, mewillows, mattbates and everybody else who must have read the posts and thought "idiot!" I would also like to thank Sky Adam and tommyd for being nothing but helpful at the time. Head is hung in shame..........SORRRRY! Posted by waller02
Well played sir - we've all lost it in our time but takes something to hold your hands up in the cold light of day.
So........ I would like to apologise for some comments I made last night, to be honest I behaved like a spoilt child! At the time I was under the impression that somebody who had less chips than me had received a bigger refund and due to being a bit drunk, the red mist descended! Looking back today I can clearly see that some of the comments I made were ridiculous, everybody was in the same boat and I have to say that overall Sky dealt with the issue fantastically well. So, apologies go out to Sky, mewillows, mattbates and everybody else who must have read the posts and thought "idiot!" I would also like to thank Sky Adam and tommyd for being nothing but helpful at the time. Head is hung in shame..........SORRRRY! Posted by waller02
So........ I would like to apologise for some comments I made last night, to be honest I behaved like a spoilt child! At the time I was under the impression that somebody who had less chips than me had received a bigger refund and due to being a bit drunk, the red mist descended! Looking back today I can clearly see that some of the comments I made were ridiculous, everybody was in the same boat and I have to say that overall Sky dealt with the issue fantastically well. So, apologies go out to Sky, mewillows, mattbates and everybody else who must have read the posts and thought "idiot!" I would also like to thank Sky Adam and tommyd for being nothing but helpful at the time. Head is hung in shame..........SORRRRY! Posted by waller02
wp Rik.
dnt think Bates deserves an apology, was just a thin brag that he still had 15 mtts going at once.
Have changed title, please continue to use this thread for any problems tonight. Posted by TommyD
Down to last 4 in a £300 garenteed rebuy. I was clear chip leader having more than the other 3 combined and it crashed. Now i can't rejoin cause the servers down yet when i look at the table i'm losing chips as if theyre playing?
Daz and all, they have paused all MTTs and they have said wait 15 min. If they restart I will put a post here straight away and hopefully you'll be able to get back in them immediately.
So........ I would like to apologise for some comments I made last night, to be honest I behaved like a spoilt child! At the time I was under the impression that somebody who had less chips than me had received a bigger refund and due to being a bit drunk, the red mist descended! Looking back today I can clearly see that some of the comments I made were ridiculous, everybody was in the same boat and I have to say that overall Sky dealt with the issue fantastically well. So, apologies go out to Sky, mewillows, mattbates and everybody else who must have read the posts and thought "idiot!" I would also like to thank Sky Adam and tommyd for being nothing but helpful at the time. Head is hung in shame..........SORRRRY! Posted by waller02
I was playing 6 cash tables, was involved in four (and flopped really well!) and had chips invested! What happens now? Obviously lost a few £ and the potential winnings too.
What can I do? Twice now, didnt say anything yesterday as gave benefit but now Ive lost more money, again!
Daz and all, they have paused all MTTs and they have said wait 15 min. If they restart I will put a post here straight away and hopefully you'll be able to get back in them immediately. Posted by TommyD
By paused do you mean restart from the point of the crash or just pause the tourney as it stands? Because according to the lobby, it has now finished and i have been paid for 3rd place, despite as previously mentioned, being the clear chip leader.
Comments
I appreciate that software problems occur and they were very polite and helpful and refunded my 'buy ins' to the two tourneys I was in when armagedon hit last night. I wasn't near the top of the leader board in either and sympathise with anyone who was.
One little gripe though, Sky put up a £500 freeroll for those affected at 11.30pm last night. I for one had given up trying by then and had been blinded out of everything, so it wasn't much compensation to me as I didn't know about it until this morning!
I know you were not happy last night but this is just ridiculous and demeans any point you made previously.
So........
I would like to apologise for some comments I made last night, to be honest I behaved like a spoilt child! At the time I was under the impression that somebody who had less chips than me had received a bigger refund and due to being a bit drunk, the red mist descended!
Looking back today I can clearly see that some of the comments I made were ridiculous, everybody was in the same boat and I have to say that overall Sky dealt with the issue fantastically well.
So, apologies go out to Sky, mewillows, mattbates and everybody else who must have read the posts and thought "idiot!"
I would also like to thank Sky Adam and tommyd for being nothing but helpful at the time.
Head is hung in shame..........SORRRRY!
dnt think Bates deserves an apology, was just a thin brag that he still had 15 mtts going at once.
Cool st...........
THINK ITS A 15 MINUTE CLOCK.