Ok so started off going on downlaod client and buying in to £1.80 all in sat to win a to £33 bounty hunter 8k at 8pm seat The Table never loaded up so I checked histroy to find out a miracle I won. so come 8pm was on downlaod client still and table pops up with loading symbole for 2 mintues cleary wasnt going to load the table. So i went on broswer loaded it up table come on and ever since my comp and poker table will freeze from 5-20 seconds every Mintue or so making the game extremely hard to play as im missing calls and hands and loosing big blinds due to it freezing the game and comp. I went to live help and told them my situation they first said. Ok we understand and will refund the £33. But then they basically said there end was no issues and they had not heard of any issues and showing that my end was active and working ok. to which I told them that it wasnt and X amound of players are having same Issues as me. for them to say its nothing to do with them and its my computer. Which it is clearly not they refused to refund me cause I won the seat via a satalite. so they can not give me a refund but someone else with same problem who brought it would be able to get a refund. I was then asked for proof so I sent in some screen shots of it frozen. I won my seat from a sat fair and square prize was a £33 vaule seat. Which in my opion is they should refund me the £33. Now on 5 mintues break and there is no issues what so ever. but when game restarts the freeze comes in to affect. I am still playing and doing fairly well However I have missed X amount of calls or hands which I would of won. due to this freeze. Can any of skypoker team help me out Thanks
Ill post what I just made a thread about Ok so started off going on downlaod client and buying in to £1.80 all in sat to win a to £33 bounty hunter 8k at 8pm seat The Table never loaded up so I checked histroy to find out a miracle I won. so come 8pm was on downlaod client still and table pops up with loading symbole for 2 mintues cleary wasnt going to load the table. So i went on broswer loaded it up table come on and ever since my comp and poker table will freeze from 5-20 seconds every Mintue or so making the game extremely hard to play as im missing calls and hands and loosing big blinds due to it freezing the game and comp. I went to live help and told them my situation they first said. Ok we understand and will refund the £33. But then they basically said there end was no issues and they had not heard of any issues and showing that my end was active and working ok. to which I told them that it wasnt and X amound of players are having same Issues as me. for them to say its nothing to do with them and its my computer. Which it is clearly not they refused to refund me cause I won the seat via a satalite. so they can not give me a refund but someone else with same problem who brought it would be able to get a refund. I was then asked for proof so I sent in some screen shots of it frozen. I won my seat from a sat fair and square prize was a £33 vaule seat. Which in my opion is they should refund me the £33. Now on 5 mintues break and there is no issues what so ever. but when game restarts the freeze comes in to affect. I am still playing and doing fairly well However I have missed X amount of calls or hands which I would of won. due to this freeze. Can any of skypoker team help me out Thanks Posted by whitebeast
Thats exactly the same problems I have. You will/should get your refund mate. SkySamT should be able to help you out
Client not loading again - cannot get past CM menu. I have done a packet capture to try and see what's going on. It seems to be part of the initial key exchange to set up the secure connection. I see this error repeated many times:
ETHERNET FRAME CHECK SEQUENCE INCORRECT.
I would be happy to send the packet capture file to sky support if this would help. Just pm me an address to use.
I'll try with the browser next and see what the difference is
In Response to Re: Really bad connection problems : Thats exactly the same problems I have. You will/should get your refund mate. SkySamT should be able to help you out Posted by goldnballz
It's great when you're playing cash, about to call a bet (probably with the best hand) and the server decides to boot you off. Also took about 10 attempts loading the client before it let me on. Starting to get really annoying. It wasn't a huge pot or anything (£20-30 maybe), but still annoying and my whole playing experiance is being destroyed by all the lagging and disconnections. How has this not been resolved? Ive been having problems for a least a week now, seems like everyone else is too
Ill post what I just made a thread about Ok so started off going on downlaod client and buying in to £1.80 all in sat to win a to £33 bounty hunter 8k at 8pm seat The Table never loaded up so I checked histroy to find out a miracle I won. so come 8pm was on downlaod client still and table pops up with loading symbole for 2 mintues cleary wasnt going to load the table. So i went on broswer loaded it up table come on and ever since my comp and poker table will freeze from 5-20 seconds every Mintue or so making the game extremely hard to play as im missing calls and hands and loosing big blinds due to it freezing the game and comp. I went to live help and told them my situation they first said. Ok we understand and will refund the £33. But then they basically said there end was no issues and they had not heard of any issues and showing that my end was active and working ok. to which I told them that it wasnt and X amound of players are having same Issues as me. for them to say its nothing to do with them and its my computer. Which it is clearly not they refused to refund me cause I won the seat via a satalite. so they can not give me a refund but someone else with same problem who brought it would be able to get a refund. I was then asked for proof so I sent in some screen shots of it frozen. I won my seat from a sat fair and square prize was a £33 vaule seat. Which in my opion is they should refund me the £33. Now on 5 mintues break and there is no issues what so ever. but when game restarts the freeze comes in to affect. I am still playing and doing fairly well However I have missed X amount of calls or hands which I would of won. due to this freeze. Can any of skypoker team help me out Thanks Posted by whitebeast
Perhaps you should suspend the use of the download client if you can't guarantee it is going to work. Frustrating to buy into sit and go's and then find the table won't load.
I have now captured a working session using the browser (chrome). The same error as above keeps appearing but there is no impact on the table loading or playing. Above error may be a red herring but still happy to email the failed and established connections to support. I'll keep trying the client and if I capture a successful connection I'll see if I can spot where the difference is with the failed one. Posted by Phantom66
Once again apologies for the ongoing issues an update from me.
- We will not suspend use of the download client as this is not affecting everybody. I would be very happy to hear some feedback from Mac users, are you having the same issues that are being reported by Windows users?
- The issue of the client not launching does not happen 100% of the time. If it doesn't launch you shouldn't need to uninstall you can just try again. This is the same with the table launch. Of course I appreciate this is not ideal but for now this is a work around.
- The web browser should be launching tables fine so this can also be used as a workaround.
- The team are working on this of course as the absolute number 1 priority. The guys behind the scenes are putting a huge amount of time and effort into this and I can only apologise that so far we have not fixed the issue.
In the meantime please feel free to leave further feedback here I continue to monitor this regularly.
Tables working at the moment but hand history function on each table is broken. As things stand I cannot play more than one sng at a time as I dont trust the download client to open up every table ive regd.
Comments
Browser ok.
That seemed to do the trick, but I have had to do this 3 times in the last couple of days.
Uninstalled and re-installed,still not loading.