You need to be logged in to your Sky Poker account above to post discussions and comments.

You might need to refresh your page afterwards.

Problems with connection?

winshoeswinshoes Member Posts: 133
edited September 2016 in Poker Chat
Hello, this is not a whinging post as I love playing here.
Today,I have had connection problems in the last hour with messages such as "dns_probe".
I have Sky broadband, with a wired connection.
The problem is the same on the desktop and the laptop.
I am able to play other sites as normal.
I have been on hold to customer -services and live help with no response yet.
Has anyone else had problems, or got any ideas as to why this is happening please?
«13456

Comments

  • BURNShurtzBURNShurtz Member Posts: 1,005
    edited February 2016
    mines gone a bit funny a few times over the last hour or so.
  • GRINTLERGRINTLER Member Posts: 31
    edited February 2016
    Nope, me too. Just got blinded out of the £22 lunchtime BH with 2 to the money.

    Very disgruntled, have emailed customer support requesting a tournament refund.
  • _Kingcole_Kingcole Member Posts: 6
    edited February 2016
    Ive had the same.

    Got disconeected from a £20 BH MTT in 2nd place with 12 left. When I reconnected I was in last place with 4 or 5 blinds left and didnt cash.

    I'm new to Sky Poker having moved from Stars. Are such occurances frequet and how will I likely be compensated?

    Been on hold for 40 mins on the phone and for longer waiting for a live chat for longer.

    Any tips would be great
  • MICKYBLUEMICKYBLUE Member Posts: 2,035
    edited February 2016
    In Response to Problems with connection?:
    Hello, this is not a whinging post as I love playing here. Today,I have had connection problems in the last hour with messages such as "dns_probe". I have Sky broadband, with a wired connection. The problem is the same on the desktop and the laptop. I am able to play other sites as normal. I have been on hold to customer -services and live help with no response yet. Has anyone else had problems, or got any ideas as to why this is happening please?
    Posted by winshoes
    refresh the router usually works with me mate 

    sky net does this to me lots
  • BURNShurtzBURNShurtz Member Posts: 1,005
    edited February 2016
    I just logged out and closed it all down then restarted it. seems ok at the moment
  • MICKYBLUEMICKYBLUE Member Posts: 2,035
    edited February 2016
    this doesnt happen alot and when it does sky always own up and compensation paid. sky poker imo is better than stars on many reasons and this is defo 1 of them.

    if support is taking longer than usual im guessing there is a major problem.


  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,326
    edited February 2016


    Hi Guys,

    A problem with connectivity arose right across the SB&G Estate at approx 13.50 this afternoon.
    Engineers are addressing the issue, & the last I heard, connections were returning to normal. The Engineers are continuing to monitor the issue.

    I don't have any access to that side of the Business, but I just opened half a dozen tables to see if an abnormal number of players were "AWAY" which would indicate the problem is continuing, & on that (admittedly rough & ready) observation, it seems ok now, & there were no AWAY players. However, I am on a laptop, & the problem seems to have been largely affecting Desktop & Mobile.
     
    Hopefully the problem has ben contained & addressed, but I can't promise that as I don't know for sure.
     
    Please understand that CC is extremely busy right now, so there may be delays in responding.

      
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,326
    edited February 2016


    If you were in an MTT which was affected, there are rules in place to address this as fairly as possible, my apologies but I don't have them to hand right now.

    I would suggest you e-Mail your grievance to CC, & they will address them in due course - which may not be until tomorrow.
     
    Historically, Sky Poker have always addressed these problems fairly, & I'm sure they'll do so again in this instance. 
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,326
    edited February 2016

    Please note the Help & Support Page (which can be accessed at the foot of this or any other page) currently has a banner saying this.......



    "High Contact Volumes

    We are currently experiencing high contact volumes, so you may experience long wait times. We apologise for any inconvenience caused."

  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,326
    edited February 2016


    Just to re-assure you (or not....), Engineers are engaged on the issue, everyone in the Business is aware, & they will try to resolve it soonest.

    I don't really know any more than that.
     
  • winshoeswinshoes Member Posts: 133
    edited February 2016
    Thanks for the update Tony.
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,326
    edited February 2016

    YW Andrew.

    FWIW, I have started my session,  and the site - for me - seems to be playing normally.

    Fingers crossed it is the same for everyone.
  • BarlickerBarlicker Member Posts: 49
    edited February 2016
    In Response to Re: Problems with connection?:
    YW Andrew. FWIW, I have started my session,  and the site - for me - seems to be playing normally. Fingers crossed it is the same for everyone.
    Posted by Tikay10
       
    I am trying to use the android version but it does not work , won't let me log on using tablet , although laptop is OK at the moment. 
  • BarlickerBarlicker Member Posts: 49
    edited February 2016
    Just tried logging in on android tablet and it is OK now.
  • WAOOGAWAOOGA Member Posts: 126
    edited February 2016
    Connection issues playing a DYM here too :(

    Looks like a non starter....

    Windows client, web client, mobile client - all won;t open the table. Loby shows chip count as was after te first hand but the blind levels are still moving up the levels... Guess it's a contact cc for a refund job......
  • jordz16jordz16 Member Posts: 2,253
    edited February 2016
    I was getting connection issues earlier playing spin ups and just now on dyms (both on laptop) going to de-reg everything for a while and fingers crossed it will all be sorted before this evenings MTT grind.
  • Gerald15Gerald15 Member Posts: 21
    edited February 2016
    For me as well dym all tables were disconnecting
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,326
    edited February 2016

    The problems were or are intermittent, and not affecting everyone the same or at all, so user experience may vary.
  • stuarty117stuarty117 Member Posts: 1,395
    edited February 2016
    In Response to Re: Problems with connection?:
    I was getting connection issues earlier playing spin ups and just now on dyms (both on laptop) going to de-reg everything for a while and fingers crossed it will all be sorted before this evenings MTT grind.
    Posted by jordz16
    Same here mate at the end of my dyms things started getting laggy

    Not playing more for a while 

    hope sky sort it for later
  • stuarty117stuarty117 Member Posts: 1,395
    edited February 2016
    Sky doesnt want me to leave when i try and log out i get

    Oops, we seem to have had a problem

    Please refresh the page shortly to try again

Sign In or Register to comment.