At 4.30 pm today got message saying communications error then it automatically logged me out. Go to log back in and it doesnt let me was playing in 2 satelites at the time. When i managed to log back in 3 of the players at my table were away.
I am given to understand that the issues have been resolved, but engineers will continue to monitor. Hope you all enjoy your Sunday evening. Posted by Tikay10
I'm afraid the problems haven't been resolved Tony
Nope, me too. Just got blinded out of the £22 lunchtime BH with 2 to the money. Very disgruntled, have emailed customer support requesting a tournament refund. Posted by GRINTLER
Ok so I have been gratefully provided a tournament refund for noted tournament.
I still think there needs to be something in place for system wide dc's, especially when tournaments are on or approaching the bubble. I played the above tournament for around two hours yesterday and with 2 to the money, I looked at some of the other players and without sounding very arrogant I fancied my chances to AT LEAST cash in the tournament even though I was 7th out of 8.
I'm a reasonably profitable player so situations like yesterday beyond my control leave me feeling quite dissappointed as even though the tournament refund goes someway towards resolving, I feel like I wasted 2 hours of my time and more importantly, missed out on the potential to WIN the tournament for 10x the tournament buy in.
I accept the argument that if I had accumulated more chips before the DC then I would have had enough chips to cash, however my style is not of one to gain as many chips as possible before the tournament is intterupted! I also understand most will say it's the 'same for everyone' and this is why I propose the following to Sky.
In the case of site disconnections, after a set period of time (I suggest 20 minutes) the tournament should finish and paid out proportionally, identical to the timed touurnaments currently run on the site.
"In the case of site disconnections, after a set period of time (I suggest 20 minutes) the tournament should finish and paid out proportionally, identical to the timed touurnaments currently run on the site."
...is not as simple as it seems.
At what point is the "20 minute" rule invoked? The problems yesterday - & this would apply in most cases where a connectivity issue arises across SB&G - is that it affects all players differently. Some are completely unable to play, others are playing normally. If, say, 5% are disco'd, & 95% are still playing normally, stopping the MTT is going to cause a degree of heat......
The effects are felt at different times by different people, too.
I was able to play from 3.30 until 10pm with only minimal disruption, I blinded out of one DYM out of 44 played, but otherwise (apart from trying to juggle playing my DYM's with fighting Forum fires) I was able to play uninterrupted. Others could not even log in. So it's awkward.
I do completely get your frustration though, & appreciate the suggestion, which I will send upstairs.
I had quite a few problems yesterday but it does seem to have been ok since AM today. So fingers crossed. I imagine the very very high winds might have something to do with it as we keep having mini power cuts here so imagine its the same everywhere. Hope everyone gets sorted and good luck at the tables.
Sky need to make an announcment then. telling us they are having problems and the reasons. Even if they don't know why - which is pretty obvious by now)
Instead of everyone thinking it is their end and altering things on their computers to try connect.
And instead of ignoring 'live chat' for over an hour with still no response
You public service you. Sky CC sat there , letting the phones ring . Ignoring chat. Playing 8 ball pool and filing their nails down to smooth perfection.
Sorry if some of you are having issues connecting, but I'd suggest that the problem that arose yesterday is not the cause of it. That was sorted, & the site is running normally now.
Customer Care accumulated a huge backlog yesterday - they were affected too - & they are still working through that, so yes, I can imagine that it is still a problem to speak to them.
If you are having individual issues logging in, I can't help, & I don't really know what else to suggest.
Tikay - with the greatest respect; it is not all sorted. tablets and phones running on android will NOT connect.
They try to log in then - no data recieved.
I'm computer savvy and have done everything my end - but always a time out fault.
Tell em to put their cups of tea down and get back at it
And, I suspect that customers with access to only tablets and phones (no pc) cannot log in to post here about their troubles (catch 22) but can phone hence the log jam with customer care.
Comments
^^^^
Mr Grintler,
Your frustration is perfectly understandable.
Your suggestion, however.....
"In the case of site disconnections, after a set period of time (I suggest 20 minutes) the tournament should finish and paid out proportionally, identical to the timed touurnaments currently run on the site."
...is not as simple as it seems.
At what point is the "20 minute" rule invoked? The problems yesterday - & this would apply in most cases where a connectivity issue arises across SB&G - is that it affects all players differently. Some are completely unable to play, others are playing normally. If, say, 5% are disco'd, & 95% are still playing normally, stopping the MTT is going to cause a degree of heat......
The effects are felt at different times by different people, too.
I was able to play from 3.30 until 10pm with only minimal disruption, I blinded out of one DYM out of 44 played, but otherwise (apart from trying to juggle playing my DYM's with fighting Forum fires) I was able to play uninterrupted. Others could not even log in. So it's awkward.
I do completely get your frustration though, & appreciate the suggestion, which I will send upstairs.
Hope everyone gets sorted and good luck at the tables.
Nannypat66
Guys,
Sorry if some of you are having issues connecting, but I'd suggest that the problem that arose yesterday is not the cause of it. That was sorted, & the site is running normally now.
Customer Care accumulated a huge backlog yesterday - they were affected too - & they are still working through that, so yes, I can imagine that it is still a problem to speak to them.
If you are having individual issues logging in, I can't help, & I don't really know what else to suggest.