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Problems with connection?

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  • Goody_AceGoody_Ace Member Posts: 206
    edited February 2016
    Your private message will not 'send'  that's probably why no one sent you their IP.

    I tried this mornining and 'send' just sticks.


    If you look out of the window towards north - you will see the smoke signals I am sending. :)
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,367
    edited February 2016
    In Response to Re: Problems with connection?:
    Your private message will not 'send'  that's probably why no one sent you their IP. I tried this mornining and 'send' just sticks. If you look out of the window towards north - you will see the smoke signals I am sending. :)
    Posted by Goody_Ace
    Ahh, gotcha.

    I know exactly what that problem is.

    As you can imagine, I send a LOT of PM's, & for the last 9 months or so, I've found that when I want to cut & paste info into the PM - a link, perhaps - it will not accept it. A white box comes up, "C & P info in here, then press OK" or whatever. It does not work for me, & it seems for anyone else.

    Probably best not to set me off on the Forum Software, or I may get drafted into Team Moan.
     
  • Phantom66Phantom66 Member Posts: 5,542
    edited February 2016
    PM sent

    Did have the same problem with the PM and yes it did seem related to having cut and paste into the message box.
  • Jac35Jac35 Member Posts: 6,492
    edited February 2016
    In Response to Re: Problems with connection?:
    In Response to Re: Problems with connection? : Ahh, gotcha. I know exactly what that problem is. As you can imagine, I send a LOT of PM's, & for the last 9 months or so, I've found that when I want to cut & paste info into the PM - a link, perhaps - it will not accept it. A white box comes up, "C & P info in here, then press OK" or whatever. It does not work for me, & it seems for anyone else. Probably best not to set me off on the Forum Software, or I may get drafted into Team Moan.  
    Posted by Tikay10
    We do have a spot available now that the chubby maestro is unable to access the forum
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,367
    edited February 2016
    In Response to Re: Problems with connection?:
    In Response to Re: Problems with connection? : We do have a spot available now that the chubby maestro is unable to access the forum
    Posted by Jac35
    Ha, he wrote to me elsewhere last night & said he can't access Sky Poker at present. He'll be busy when he returns, trust me.......
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,367
    edited February 2016
    In Response to Re: Problems with connection?:
    PM sent Did have the same problem with the PM and yes it did seem related to having cut and paste into the message box.
    Posted by Phantom66
    Safely received & sent Upstairs, thank you.
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,367
    edited February 2016


    One more question.

    We now have plenty of IP addresses from Virgin Media users, & it's fair to say the majority of the complainants seem to on Virgin Media.

    It's not thought that Virgin Media is the ONLY problem though, as some of you are on other ISP's.
     
    So if any of you who are NOT on Virgin Media but are experiencing this issue on Mobile can send me your...

    a) Internet Service Provider (Sky, BT, EE, TalkTalk etc).
     
    b) IP Address.
      

    Please send the IP address by PM, to me. You may have to manually type it in to the PM, as the C & P facility is a bit wobbly.

    Thank you.
     
    Please be assured, the Tech Team are full on with investigating this matter.
     
  • MAXALLYMAXALLY Member Posts: 17,639
    edited February 2016


    A foot note to the virgin media users. Not sure when (or even if it has been done yet), but they were upgrading the speed of their broadband service to the majority of their users. Not sure if that would have any affect on the Sky Poker's servers trying to keep up or not. Defo not a techy so maybe wide of the mark....but as they say in Asda, every little helps.
  • onejohnbonejohnb Member Posts: 193
    edited February 2016
    In Response to Re: Problems with connection?:
    One more question. We now have plenty of IP addresses from Virgin Media users, & it's fair to say the majority of the complainants seem to on Virgin Media. It's not thought that Virgin Media is the ONLY problem though, as some of you are on other ISP's.   So if any of you who are NOT on Virgin Media but are experiencing this issue on Mobile can send me your... a) Internet Service Provider (Sky, BT, EE, TalkTalk etc).   b) IP Address.    Please send the IP address by PM, to me. You may have to manually type it in to the PM, as the C & P facility is a bit wobbly. Thank you.   Please be assured, the Tech Team are full on with investigating this matter.  
    Posted by Tikay10
    On the plus side it's day 4 on my life without poker as I don't go for knee jerk reactions  and haven't taken my game to another site.
    On the down side the odd jobs around the house are wearing thin and I may have just reached rock bottom after deciding to wash the car? 
    More bad news that it was probably only the dirt that was holding it all together. Ah well!
    I've taken your advise re the private message but it won't let me (and they call me lucky John?) So I've sent a message to sky bet directly via twitter and hope that one day soon I can get back to taking your money sir. Although the phrase "be careful what you wish for" couldn't  be more appropriate for myself. 
    Keep us updated
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,367
    edited February 2016
    In Response to Re: Problems with connection?:
    In Response to Re: Problems with connection? : On the plus side it's day 4 on my life without poker as I don't go for knee jerk reactions  and haven't taken my game to another site. On the down side the odd jobs around the house are wearing thin and I may have just reached rock bottom after deciding to wash the car?  More bad news that it was probably only the dirt that was holding it all together. Ah well! I've taken your advise re the private message but it won't let me (and they call me lucky John?) So I've sent a message to sky bet directly via twitter and hope that one day soon I can get back to taking your money sir. Although the phrase "be careful what you wish for" couldn't  be more appropriate for myself.  Keep us updated
    Posted by onejohnb


    Ha, a very pragmatic approach, & I can see you are a man who understands perspective.

    You'll soon be skinning me on the tables again. I'm bang out of form, & everyone else is, so it's only fair. ;)
     
  • hhyftrftdrhhyftrftdr Member Posts: 8,036
    edited February 2016
    In Response to Re: Problems with connection?:
    In Response to Re: Problems with connection? : We do have a spot available now that the chubby maestro is unable to access the forum
    Posted by Jac35
    Now I know how Pingu feels.
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,367
    edited February 2016


    Update, or perhaps I should say "Update?"

    This has been a real headache to address, but some tweaks were made under the bonnet at about 2.30 this afternoon which MAY have helped address the problem.

    For those who were on Mobile, & having connectivity issues the last few days...

    Is it any better?

    Any change at all that you have noticed?

    It would really help if you let us know, via this thread. Investigations & diagnostics will continue if it remains unsolved, obviously. 

    Thanks.  
  • VespaPXVespaPX Member Posts: 12,477
    edited February 2016
    Played on iPad yesterday via wifi through BT Infinity
    Same today but on iPhone as the wife nicked her iPad!

    After a minor delay yesterday - all good my end.
  • dragon1964dragon1964 Member Posts: 3,054
    edited February 2016
    Hi Tikay,
    I previously tried on laptop and android tablet when I was having problems yesterday.

    I finished a DYM about an hour ago on an android phone with no problems using WiFi.
    Not sure why, but the table came loaded in the old style.
    It could just be that long since I played on a phone.

    I am on virgin media so hopefully that's a good sign.

    Bad news-I lost the DYM.  Sort it out Sky.

    Fingers crossed.

  • Goody_AceGoody_Ace Member Posts: 206
    edited February 2016
    All seemed well (yay) but now no one can get on the £5000 freeroll............
  • joeeeeyjoeeeey Member Posts: 21
    edited February 2016
    freeroll because of a **** service over the weekend and now can't even load the table for that?! Ridiculous
  • MikeycbMikeycb Member Posts: 143
    edited February 2016
    Just registed for Mini but wont displayed table!! only one
  • Goody_AceGoody_Ace Member Posts: 206
    edited February 2016
    Looking in the £5000 freeroll lobby about half the registered players have got on and are playing.

    The rest of us are locked out of the tourny for the dissapointed..............#

    You gotta laugh at the irony.


    or cry
  • IrishRoseIrishRose Member Posts: 1,663
    edited February 2016
    Really gutted tonight.

    I've registered for the £11 Turbo, the £5.50 mini, the £5.70 UKPC game and  NONE of the tables will load :(   All I get is a pop up box on each table window saying "Communication Error - sorry, there has been a problem with your game".  Reload tables - exactly same message on each table - yet the rest of the internet is working absolutely fine on my computer - Hotmail, Facebook, BBC news etc.

    I've also regged for the priority freeroll - but again the table won't open.

    Very very annoyed after a long day at work and looking forward to these games.  Can't get through to CC on either chat or phone.

    Hopefully I'll get full refund tomorrow - but of course how can I get refund of the enjoyment of playing the prio freeroll?

    Also the £52 UKPC semi is due to start at 9.15pm - I doubt that will load either but I can't unreg for it as I won entry via satellite earlier.
  • VespaPXVespaPX Member Posts: 12,477
    edited February 2016
    In Response to Re: Problems with connection?:
    Looking in the £5000 freeroll lobby about half the registered players have got on and are playing. The rest of us are locked out of the tourny for the dissapointed..............# You gotta laugh at the irony. or cry
    Posted by Goody_Ace
    You were on my table
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