Tikay - with the greatest respect; it is not all sorted. tablets and phones running on android will NOT connect. They try to log in then - no data recieved. I'm computer savvy and have done everything my end - but always a time out fault. Tell em to put their cups of tea down and get back at it Posted by Goody_Ace
Ahh, the British & their cuppa.......
I don't know what else to suggest, but I'll ping a note up to the office now, & make them aware of your issues as to playing on Mobile.
FWIW, I just logged in on my Tablet (I-Pad), & it accepted the log in immediately, & opened a table with no delay at all.
I just logged in on my android phone and it is working, able to register for a tournament and play cash. Tried using the default browser on Android and Chrome, both working fine. Not sure if they have fixed something. I was using a wifi connection rather than 3G if that makes any difference.
Also on virgin network. Getting 'network error' popping up more than the chat box pop ups. Can still play tables though, albeit lag is more noticeable.
I don't have anything particular to report, but I can give you a bit of an update as to where they are with it, which, I hope, gives you all some reassurance that the matter is being fully & properly addressed.
I send a LOT of questions, queries & complaints up to the Office, as you can imagine, but I rarely send anything to the top man - Product & Operations Manager - as I don't want to "cry wolf" & use up my tokens, so to speak. Complaints come in all the time, & MOST, by far, are at the User end. It was clear to me that this one was genuine, & possibly at Sky's end.
Mr Top Man replied immediately, & sent it to Head of Tech, & he in turn mobilised his Team to address it immediately as a Priority case. In the course of 3 hours last night, 15 e-Mails - mainly seeking more detailed User info - went back & forth, & I took 2 or 3 phone calls from the Office about it.
They CAN now see there is a problem, so that certainly helps. How can they "see" the problem, & when did it start?
They have a suite of monitoring tools, & they had not identified this specific problem until around 4pm yesterday. However, some of these tools are data comparison - how much is ACTUAL Mobile Traffic compared to EXPECTED levels. The water gets a little muddied here, due to the separate, but major problem that affected all of SB&G on Sunday afternoon between 1.50pm & 6pm.
However, as of 4pm yesterday (Monday) there was a set of signals that a problem had possibly started. Data prior to 4pm yesterday did not show any drop off. That does not mean a few of you were not experiencing the problem earlier, just that it became much wider at 4pm yesterday. And when a drop off is first identified, it is not immediately actioned, as it may be something & nothing, & disappear of its own accord minutes later.
So that's where they are at. You'd rather I wrote "sorted", but I thought a general update might give you some re-assurance that the matter is being properly & urgently addressed.
Incidentally, the last 4 complainants were all on Virgin Media, & a new complaint emerged on "Feedback" at 7pm last night - HERE - who was also on Virgin Media. I would not read too much into that yet, sample size etc., but all these little clues do help.
One thing the Tech Team were insistent upon from the very start, & asked again & again - the IP Address of those affected. I'm not a Techie - the wiser amongst you may have spotted that...... - but this seems to be very important in identifying this problem.
Nobody so far has sent me their IP Addy, as requested last night - so if you can send me that, it would definitely help. DO NOT POST IT ON THE FORUM - send it to me via PM please.
Comments
I don't know what else to suggest, but I'll ping a note up to the office now, & make them aware of your issues as to playing on Mobile.
FWIW, I just logged in on my Tablet (I-Pad), & it accepted the log in immediately, & opened a table with no delay at all.
No data received
3 tabling on a Desctop PC, using download client.
also occasionally duplicate browser tables open because I have my browser open whilst on the forum
Edit - Using Virgin Broadband
Good morning.
I don't have anything particular to report, but I can give you a bit of an update as to where they are with it, which, I hope, gives you all some reassurance that the matter is being fully & properly addressed.
I send a LOT of questions, queries & complaints up to the Office, as you can imagine, but I rarely send anything to the top man - Product & Operations Manager - as I don't want to "cry wolf" & use up my tokens, so to speak. Complaints come in all the time, & MOST, by far, are at the User end. It was clear to me that this one was genuine, & possibly at Sky's end.
Mr Top Man replied immediately, & sent it to Head of Tech, & he in turn mobilised his Team to address it immediately as a Priority case. In the course of 3 hours last night, 15 e-Mails - mainly seeking more detailed User info - went back & forth, & I took 2 or 3 phone calls from the Office about it.
They CAN now see there is a problem, so that certainly helps. How can they "see" the problem, & when did it start?
They have a suite of monitoring tools, & they had not identified this specific problem until around 4pm yesterday. However, some of these tools are data comparison - how much is ACTUAL Mobile Traffic compared to EXPECTED levels. The water gets a little muddied here, due to the separate, but major problem that affected all of SB&G on Sunday afternoon between 1.50pm & 6pm.
However, as of 4pm yesterday (Monday) there was a set of signals that a problem had possibly started. Data prior to 4pm yesterday did not show any drop off. That does not mean a few of you were not experiencing the problem earlier, just that it became much wider at 4pm yesterday. And when a drop off is first identified, it is not immediately actioned, as it may be something & nothing, & disappear of its own accord minutes later.
So that's where they are at. You'd rather I wrote "sorted", but I thought a general update might give you some re-assurance that the matter is being properly & urgently addressed.
Incidentally, the last 4 complainants were all on Virgin Media, & a new complaint emerged on "Feedback" at 7pm last night - HERE - who was also on Virgin Media. I would not read too much into that yet, sample size etc., but all these little clues do help.
One thing the Tech Team were insistent upon from the very start, & asked again & again - the IP Address of those affected. I'm not a Techie - the wiser amongst you may have spotted that...... - but this seems to be very important in identifying this problem.
Nobody so far has sent me their IP Addy, as requested last night - so if you can send me that, it would definitely help. DO NOT POST IT ON THE FORUM - send it to me via PM please.
Thank you.
Fingers crossed this can be sorted asap.