Crafty. No one will know (officially) where they stand today so players may play/push for more points when not needed. The one day where an update is so important, isnt done.
I know these things happen, and I understand it may be a genuine situation (before team goad/wind up arrive), but did not the same happen in the premiership promotion too?
Hopefully, when the new software finally lands, these reoccurring problems may be a thing of the past.
....I understand it may be a genuine situation?....
"may be?"
Crikey Alan, Sky Poker are not that desperate.
New software, old software, the same problem would have arisen today. It's not software related as such.
Fair enough, I will take my cynical hat off then . However, I am sure there is some software out there that could do a simple points allocated to each unit between a set amount of time and automatically update tables.. Then again, it seems Sky Poker are still working with Spectrums.
Have a good Sunday Tikay, I am going out for a nice Sunday roast dinner with the Lad now.
hey tikay, Been trying to re enter since issues started but the button never allowed me on the pentagon page.. so just realised no points apart from first day haven't been added and had to opt in on the actual promotion page - will points from last couple of days be added or gone? cheers
It's just on dawned on me that I think the same thing has happened in my case. I thought I'd successfully re-opted-in after the problems at the start of the promo (especially after seeing myself on a leaderboard after the first ones were published). Having not earned a single extra leaderboard point since then I'm guessing not, which is pretty annoying - I thought seeing myself in the first leaderboard update was confirmation that all was hunky dory.
hey tikay, Been trying to re enter since issues started but the button never allowed me on the pentagon page.. so just realised no points apart from first day haven't been added and had to opt in on the actual promotion page - will points from last couple of days be added or gone? cheers
Hi m8,
I can't really help with that one, except to ask the Suits tomorrow, which I will do.
I fear the worst, I'm afraid.
Luckily, three weeks remain, so not all is lost.
I'll await the update Tikay - although I'd suggest it would be more than reasonable to expect updates to be made on the points earned todate? as it started on the 1st of the month it would be reasonable to rather cause issues with those unable to to opt in to change it to all players - opted in or out? Cheers
hey tikay, Been trying to re enter since issues started but the button never allowed me on the pentagon page.. so just realised no points apart from first day haven't been added and had to opt in on the actual promotion page - will points from last couple of days be added or gone? cheers
It's just on dawned on me that I think the same thing has happened in my case. I thought I'd successfully re-opted-in after the problems at the start of the promo (especially after seeing myself on a leaderboard after the first ones were published). Having not earned a single extra leaderboard point since then I'm guessing not, which is pretty annoying - I thought seeing myself in the first leaderboard update was confirmation that all was hunky dory.
Hi Dues,
Well its a bit late in the day - week? - to do much now, all I can do is pass it across in the morning.
Sky Poker did have a number of e-Mails on the Tuesday & Wednesday from those affected, & they were all sorted there & then.
Not sure much can be done at this late stage though.
hey tikay, Been trying to re enter since issues started but the button never allowed me on the pentagon page.. so just realised no points apart from first day haven't been added and had to opt in on the actual promotion page - will points from last couple of days be added or gone? cheers
Hi m8,
I can't really help with that one, except to ask the Suits tomorrow, which I will do.
I fear the worst, I'm afraid.
Luckily, three weeks remain, so not all is lost.
I'll await the update Tikay - although I'd suggest it would be more than reasonable to expect updates to be made on the points earned todate? as it started on the 1st of the month it would be reasonable to rather cause issues with those unable to to opt in to change it to all players - opted in or out? Cheers
I'm not entirely sure what that means, sorry. Do you mean the Daily Updates?
Not ideal but I'd be impressed in the crew were on it all night, rolled in at 6am and thought f&8k it, I'm not going in to update the leaderboards today. Let Tikay spend the day on the forum dealing with the punters.
*I don't include Sam as part of the crew anymore. He's done, gg.
hey tikay, Been trying to re enter since issues started but the button never allowed me on the pentagon page.. so just realised no points apart from first day haven't been added and had to opt in on the actual promotion page - will points from last couple of days be added or gone? cheers
It's just on dawned on me that I think the same thing has happened in my case. I thought I'd successfully re-opted-in after the problems at the start of the promo (especially after seeing myself on a leaderboard after the first ones were published). Having not earned a single extra leaderboard point since then I'm guessing not, which is pretty annoying - I thought seeing myself in the first leaderboard update was confirmation that all was hunky dory.
Hi Dues,
Well its a bit late in the day - week? - to do much now, all I can do is pass it across in the morning.
Sky Poker did have a number of e-Mails on the Tuesday & Wednesday from those affected, & they were all sorted there & then.
Not sure much can be done at this late stage though.
Pretty annoying? Yes, I completely get that.
Tikay - there were a number of messages on screen and emails - it was obviously unclear as when the first re-opt message came , the option to re enter on the promotion page didn't work - then there were more messages to re-enter... then there were numbers shown on the promotion page - so thought everything was sorted...
when numbers didn't go up on the second day - then realised it wasn't sorted..
What I'm saying - as this promotion rns from the 1st of the month - what's the reason that opt in is a must? those already opted in and have numbers next to their name - why can't this be added with points to date? anyway - seems a bit of a **** up to me.. le tme know what the "suits" say cheers Tikay Carl
Hi Carl, it's a fair question. Opt ins are a must so the data team can easily run the data and sort each player into their chosen league based on their time of opt in. There was an issue whereby the opt ins didn't come with a time of opt in which meant they could not be found in the data.
The reason everybody was shown on the leaderboards for the first 2 days was because I spent 8 hours on Wednesday doing a manual fix but we tried to make it as clear as possible that players needed to re opt in after 6pm last Tuesday to have their points counted going forwards.
At this stage we can't slot you back in to the final week 1 standings but I see you have re opted in now so you are sorted for the rest of the promo. Same situation for you @Duesenberg. Sorry to you 2 and whoever else got missed this first week but we do our best with the tools available.
Hi Carl, it's a fair question. Opt ins are a must so the data team can easily run the data and sort each player into their chosen league based on their time of opt in. There was an issue whereby the opt ins didn't come with a time of opt in which meant they could not be found in the data.
The reason everybody was shown on the leaderboards for the first 2 days was because I spent 8 hours on Wednesday doing a manual fix but we tried to make it as clear as possible that players needed to re opt in after 6pm last Tuesday to have their points counted going forwards.
At this stage we can't slot you back in to the final week 1 standings but I see you have re opted in now so you are sorted for the rest of the promo. Same situation for you @Duesenberg. Sorry to you 2 and whoever else got missed this first week but we do our best with the tools available.
I thought Orford didnt work there anymore ? (^^^ just a joke in case anyone jumps on it!. FTR, he is doing very well and still doing poker commentary on a bigger poker site nowadays)
@Sky__James Thank you for the explanation above. Can you also clarify if this promotion will now run smoothly this week? Are we getting two updates or just the one to the tables today? Perhaps you could do a pop up over all the playing tables when the Pentagon tables have been finally updated correctly to save folks checking all day
One last Q. Are any of this Pentagon issues anything to do with Trump?
Hi Carl, it's a fair question. Opt ins are a must so the data team can easily run the data and sort each player into their chosen league based on their time of opt in. There was an issue whereby the opt ins didn't come with a time of opt in which meant they could not be found in the data.
The reason everybody was shown on the leaderboards for the first 2 days was because I spent 8 hours on Wednesday doing a manual fix but we tried to make it as clear as possible that players needed to re opt in after 6pm last Tuesday to have their points counted going forwards.
At this stage we can't slot you back in to the final week 1 standings but I see you have re opted in now so you are sorted for the rest of the promo. Same situation for you @Duesenberg. Sorry to you 2 and whoever else got missed this first week but we do our best with the tools available.
Thanks for explanation James - that said, you made it very clear to re-opt in.. but the re opt button didn't work on the promotion page even when promted to re-opt in might be worth tellign people in future to opt in another way than the usual way on the pentagon tab..... it was only later that i realised there was another way to opt in other that in the initial one. Anyway - have a good week
Comments
I know these things happen, and I understand it may be a genuine situation (before team goad/wind up arrive), but did not the same happen in the premiership promotion too?
Hopefully, when the new software finally lands, these reoccurring problems may be a thing of the past.
....I understand it may be a genuine situation?....
"may be?"
Crikey Alan, Sky Poker are not that desperate.
New software, old software, the same problem would have arisen today. It's not software related as such.
Have a good Sunday Tikay, I am going out for a nice Sunday roast dinner with the Lad now.
Alas, it was not to be.
I wont look back on today with too much affection, I've had better days.
Well its a bit late in the day - week? - to do much now, all I can do is pass it across in the morning.
Sky Poker did have a number of e-Mails on the Tuesday & Wednesday from those affected, & they were all sorted there & then.
Not sure much can be done at this late stage though.
Pretty annoying? Yes, I completely get that.
I sense Grumpy Jac posted something then did a snap-delete.
Usually a good thing, that......
*I don't include Sam as part of the crew anymore. He's done, gg.
when numbers didn't go up on the second day - then realised it wasn't sorted..
What I'm saying - as this promotion rns from the 1st of the month - what's the reason that opt in is a must? those already opted in and have numbers next to their name - why can't this be added with points to date? anyway - seems a bit of a **** up to me.. le tme know what the "suits" say
cheers Tikay
Carl
Morning @nmongoosez & @Duesenberg
I passed all this up to the Office, & its been looked at properly by them.
Unfortunately, I don't believe anything can be done for last week.
The message below was on the Pentagon page all week;
All I can suggest is you write to CC if you are still unhappy - I simply have no more avenues open to me.
Moving on, as we must, everything should be tickity boo from this week on. I hope......
The reason everybody was shown on the leaderboards for the first 2 days was because I spent 8 hours on Wednesday doing a manual fix but we tried to make it as clear as possible that players needed to re opt in after 6pm last Tuesday to have their points counted going forwards.
At this stage we can't slot you back in to the final week 1 standings but I see you have re opted in now so you are sorted for the rest of the promo. Same situation for you @Duesenberg. Sorry to you 2 and whoever else got missed this first week but we do our best with the tools available.
(^^^ just a joke in case anyone jumps on it!. FTR, he is doing very well and still doing poker commentary on a bigger poker site nowadays)
@Sky__James Thank you for the explanation above. Can you also clarify if this promotion will now run smoothly this week? Are we getting two updates or just the one to the tables today? Perhaps you could do a pop up over all the playing tables when the Pentagon tables have been finally updated correctly to save folks checking all day
One last Q. Are any of this Pentagon issues anything to do with Trump?
Anyway - have a good week
UPDATE
Hi guys,The Pentagon Leaderboard up to & including Midnight on Sunday, which is the final position for Week One, have now been updated & published.
You can view them here;
https://www.skypoker.com/secure/poker/sky_lobby/poker-promotions/the-pentagon