i think there is an error for my points in the pentagon.
last week, i entered green league. earned sufficient points to put me in 60th-70th place in the first two days. re-registered as instructed but didn't get any more points for the week. no award.
this week, i earned 1,500+ points on monday and 600+ points on tuesday. this should have given me a place in the top 100 this week. but no appearance in the league at all.
i am now fairly sure that there is a problem here. can you guide me in the right direction to resolve please? should i re-enter the code? i have done nothing since re-registering.
Hi Rob, you need to re-opt in but your points will only count from today for this week. Your last opt in was at 5.35pm on the 2nd which was just before the fix.
I was in the same boat as you last week aussie, I opted in for the 2nd time at about the same time as you after being instructed to, but my points didn't accumulate in the next few days.
I re-entered into a different league this week to be sure.
I was in the same boat as you last week aussie, I opted in for the 2nd time at about the same time as you after being instructed to, but my points didn't accumulate in the next few days.
I re-entered into a different league this week to be sure.
If you have Opted-In to the Pentagon Promo, this affects you, so please take note.
1) There will NOT be an Update today due to what are being described as "problems with the back-end".
2) ALL PLAYERS NOW NEED TO OPT IN AGAIN.
Apologies for this, more info will follow as soon as it is made available to me.
^^^^
this is what i did.
i also checked that my points appeared in the league when it was published, they did. i checked the promotions box for my account and the drop down confirmed that i had entered "green" already.
Bottom two leagues seem to be showing the same players.
Yeah I opted into Grey league, it is only showing a duplicate of the league above. Is this likely to be rectified tonight or will we have to wait until tomorrow now?
I am in the red league and people seem to be getting the same amount of points, me and another have got 197 more today than yesterday and two people got 200
I am in the red league and people seem to be getting the same amount of points, me and another have got 197 more today than yesterday and two people got 200
My of my, you are putting some volume in there. Extraordinary. 200 games in a single day? Yikes.
I'll ask the office to take a look, but the fact that several of you earned the same amount of points does not surprise me - they could be, & almost certainly are, league position "ties". Don't forget, what you see on these Leaderboards are not Reward Points, or Poker points, they are League Points.
If you have Opted-In to the Pentagon Promo, this affects you, so please take note.
1) There will NOT be an Update today due to what are being described as "problems with the back-end".
2) ALL PLAYERS NOW NEED TO OPT IN AGAIN.
Apologies for this, more info will follow as soon as it is made available to me.
^^^^
this is what i did.
i also checked that my points appeared in the league when it was published, they did. i checked the promotions box for my account and the drop down confirmed that i had entered "green" already.
Morning Rob,
This one is quite perplexing, & very awkward.
According to Sky__James, your RE-Opt in was at 5.35pm.
The RE-Opt in had to be AFTER 6pm, & there was a Message to that effect on the Promo Page all last week.
Anyway, these things don't sit in my hands, all I can do is draw attention to them at the office, &, on occasion, give them my view.
I certainly have every sympathy with you on this, though Tesco's don't take sympathy as far as I am aware.
I am in the red league and people seem to be getting the same amount of points, me and another have got 197 more today than yesterday and two people got 200
Comments
hi @Tikay10
i think there is an error for my points in the pentagon.
last week, i entered green league. earned sufficient points to put me in 60th-70th place in the first two days. re-registered as instructed but didn't get any more points for the week. no award.
this week, i earned 1,500+ points on monday and 600+ points on tuesday. this should have given me a place in the top 100 this week. but no appearance in the league at all.
i am now fairly sure that there is a problem here. can you guide me in the right direction to resolve please? should i re-enter the code? i have done nothing since re-registering.
thanks
rob
Hi Rob,
I don't know the situation with regard to your points, as I don't have back office access, but I've asked the Office to take a look.
I'll let you know as & when I hear anything.
it is disappointing. i responded to the original call to opt in. i thought that i needn't/shouldn't opt in a third time.
disappointed as 2,500 of points earned this week... not counted.
urgh.
I re-entered into a different league this week to be sure.
i did as i was told at the time.
I feel your frustration though.
The Leagues have now been updated.
^^^^
this is what i did.
i also checked that my points appeared in the league when it was published, they did. i checked the promotions box for my account and the drop down confirmed that i had entered "green" already.
Hi Ryan,
I have reported this to the office.
As soon as I hear back, I will let you know.
Apologies.
The office have acknowledged my note and said they will rectify this.
It's not entirely clear from their reply, but I am hoping it will be corrected shortly.
I will keep you informed.
UPDATE @ 1933
The problem of the bottom two leagues being duplicated has now been corrected.
Once again, apols for the inconv.
My of my, you are putting some volume in there. Extraordinary. 200 games in a single day? Yikes.
I'll ask the office to take a look, but the fact that several of you earned the same amount of points does not surprise me - they could be, & almost certainly are, league position "ties". Don't forget, what you see on these Leaderboards are not Reward Points, or Poker points, they are League Points.
Anyway, I will ask for you.
This one is quite perplexing, & very awkward.
According to Sky__James, your RE-Opt in was at 5.35pm.
The RE-Opt in had to be AFTER 6pm, & there was a Message to that effect on the Promo Page all last week.
Anyway, these things don't sit in my hands, all I can do is draw attention to them at the office, &, on occasion, give them my view.
I certainly have every sympathy with you on this, though Tesco's don't take sympathy as far as I am aware.
I spoke to the Office, & they say that is not correct.
You got 196 points yesterday, not 197, & only one player scored 200, not two.
Hope that makes sense. Sort of.
PS - Your scores this week have been 191, 198 & 196 respectively, I am reliably informed by the man.