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Site Issues, Tuesday evening. (Updated Weds Am with refund details)

Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,130
edited March 2019 in Poker Chat
Evening all.

There have been problems with Sky Poker (also Sky Casino & Sky Vegas) this evening.

Apologies for this.

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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,130
    edited March 2019
    Until the site is fully back up & running, Management are concentrating on resolving the software issues.

    Once that's sorted, they will look at how they deal with MTT's which were in play at the time.

    I know it's frustrating, but please bear with them.

    I doubt too much will get clarified tonight, but Sky Poker are always very fair in these situations, & I'm certain they will be on this occasion. However, it may - & very likely will - be tomorrow morning before the "mop-up" is fully sorted.
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,130
    edited March 2019

    Update @ 9.55pm

    Some parts of the affected sites (Poker, Vegas Casino) are now starting to recover & being restarted, but this may take some time as parts of the database need to be checked & verified.

    All the tech teams are on the case & it is being dealt with as a Priority 1.

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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,130
    edited March 2019

    Update @ 10pm

    MTT's that were in progress when the problems arose have been settled, with payments to players based on ICM, as per the T & C's.

    All MTT's due to start between 9pm & 10pm have been cancelled.

    Satellites in progress have been voided, & buy-ins refunded I believe.

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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,130
    edited March 2019

    Update @ 2215

    The root cause of the problem was identified, & then resolved, but it takes some time to re-start everything, and that process is now under way.
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,130
    edited March 2019

    Update at 22.35

    Any tournament that started prior to when the incident happened has been settled. Customers who were still in the tournaments were awarded a payout based on the number of chips that they had left at the time. (ICM-based).

    All MTT's due to start between 9pm & 10.30pm have been cancelled. Refunds have been issued to those who had registered.


    All Sit and Go’s that were active at the time were settled based on the number of chips that the customer had at the time.
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  • ArrogantArrogant Member Posts: 216
    10pm £22 not settled correctly
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  • TommyDTommyD Member Posts: 4,389
    No rush but just for your notes, as said above the 10pm 322 BHer was not settled correctly and there has been no settlement for the Vegas QF.

    Thanks
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  • EnutEnut Member Posts: 3,582
    These problems are a pain in the backside but well done Sky on sorting out the ICM payments so quickly.
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,130
    Arrogant said:

    10pm £22 not settled correctly

    Hi @Arrogant.

    Sorry about that.

    If it has not been settled correctly, it will be picked & corrected up in the morning.
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  • DozzaDozza Member Posts: 326
    Sit & Go section of the site looks messed up to me - particularly the DYM lobby.
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,130
    Dozza said:

    Sit & Go section of the site looks messed up to me - particularly the DYM lobby.

    @Dozza,

    Yes, it is & will take a while to fully recover, but they are aware & on the case.
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,130
    TommyD said:

    No rush but just for your notes, as said above the 10pm 322 BHer was not settled correctly and there has been no settlement for the Vegas QF.

    Thanks

    @TommyD,

    All noted, thanks Tommy.

    If it needs addressing further, they will be sorted out fully & properly tomorrow morning.

    Apologies.
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  • mumsiemumsie Member Posts: 8,176
    edited March 2019
    Hi Mr K, hope your having a peaceful evening.

    Things are still broken.

    I see Im still listed as sitting at 4 tables and the funds held on them tables and these tables are unreachable.
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  • pompeynicpompeynic Member Posts: 2,834
    Hi Tony,
    Don’t forget to don the blue UN “battle bowler” for the coming storm.
    Seriously, it is disappointing for sure, but, in the grand scheme of things, it is a mere trifle and any reasonable person knows these things happen. No moans from the sensible players.
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  • AB0151AB0151 Member Posts: 275
    my balance not right - serious sigh
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  • poorpoorpoorpoor Member Posts: 2
    It's been a buuummmmpppyyyy ride tonight, good job i had got enough milk and tea bags in!
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  • mondo1985mondo1985 Member Posts: 571
    hi tikay
    was on 9 turbos dyms had no refund as of yet, no problem as sure it will get sorted.
    my issue is all the tables I was on keep re appearing but saying communication issues,
    meaning I cant load any more games. should I just leave it till tomorrow?

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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,130
    edited March 2019
    AB0151 said:

    my balance not right - serious sigh

    Hi AB0151,

    It may take a while before everything is back to where it should be, please bear with them.

    In some cases (not all) , it might not be sorted until the morning, sorry about that.
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  • eon1961eon1961 Member Posts: 1,795
    It would be a good day to book as a holiday tomorrow Mr T
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  • mumsiemumsie Member Posts: 8,176
    edited March 2019
    AB0151 said:

    my balance not right - serious sigh

    I noticed this too, I phones CC and they said they could see my balance was incorrect and It will be updated as soon as.

    Take a look at the tables you were playing, the funds are maybe tied up there.
    I see that mine are.

    you are still listed as sitting at your table with @AB0151£29.81
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