Not quite sure about the ICM thing. I was playing the mini with a 20,000 stack and had just taken a 2nd bounty as the system crashed yet only showing a £5.75 return.
Probs just me but that doesnt seem quite right. anyway hope nobody has a dig at @tikay10 . Its not his fault.
Can you re-check your account now please? The Office are of the view that they refunded you £11.24 for the Mini, not £5.75.
Take a look & let us know, please.
Morning Tikay.
All sorted thanks.
I know it mustve been carnage last night, but good work by everyone at Sky. Its when things go awry you judge the character of a site. Well done for getting on it so quickly .
I'll pass your comments on to the Office, as it was they who sorted everything so quickly. We have a sort of private network real-time chat function called "Slack", so I was able to chat with Sam as it progressed, & he kept me fully updated. Not much fun for him, he has a young Son so it was the last thing he needed mid-evening, but whilst I'm sure he often thinks I'm a nuisance, (not wrong), constantly prodding him for info & Updates, he always keeps me fully up to speed.
Some people should be ashamed of themselves some of the things were comical at best, you'd of thought the decepatagons were back fighting against the autobots. These things obviously happen sky always pay up & do some fancy free roll, one of the things I seen on twitter. 'I need to feed my wife & kids' personally I blame brexit.
Have a good day everyone & good stuff last night tikay & the sky team the woman I spoke to on phone was sound & sorted me out.
Ha, you must have read my mind @eddie18, that was the exact comment which made me do a double take.
I'll comment further a bit later (on a separate thread) because I thought the tone of the comments on Twitter was, well, fascinating.
I assume it was followed up with I need to feed my wife and kids and now sky are investigating my account under responsible gambling rules?
I've seen instances on Twitter (for SkyBet, not Poker) where exactly that HAS happened, & the complainant went abso nuts about it. Fair to say many poker players are not exactly calm when things go wrong, but the response on the Forum was exemplary.
I actually found for the whole evening entertaining, watching the melt downs on twitter, picturing the sky poker office like a busy afternoon on Wall street and catching up on Corrie. Win.
Back to business now for a moment, as the Office have just informed me that all the Credits have been processed & should be in the players accounts now.
At the risk of triggering an avalanche of "oh not it's not", if there are any further queries, don't hesitate to ask.
Several of you sent me PM's about refunds last night, some of which were quite complex, & I sent "holding replies" to each of them. I'll deal with them all separately today, via PM.
hi tikay was on 9 turbos dyms had no refund as of yet, no problem as sure it will get sorted. my issue is all the tables I was on keep re appearing but saying communication issues, meaning I cant load any more games. should I just leave it till tomorrow?
hi tikay was on 9 turbos dyms had no refund as of yet, no problem as sure it will get sorted. my issue is all the tables I was on keep re appearing but saying communication issues, meaning I cant load any more games. should I just leave it till tomorrow?
This is what the Office told me half an hour ago about the Vegas Quarter;
"The Vegas quarter will be refunded. This had only been running 7 minutes and nobody was out"
Refunds will be processed today, probably this morning.
Just to let you know. Vegas Quarter entry fee has been refunded.
ps. I think it was me that broke SKY Poker. Of the 3 all in sats to the Quarter, I won 2 of them. Chances of that? The site could not handle that and crashed. Sorry
This is what the Office told me half an hour ago about the Vegas Quarter;
"The Vegas quarter will be refunded. This had only been running 7 minutes and nobody was out"
Refunds will be processed today, probably this morning.
Just to let you know. Vegas Quarter entry fee has been refunded.
ps. I think it was me that broke SKY Poker. Of the 3 all in sats to the Quarter, I won 2 of them. Chances of that? The site could not handle that and crashed. Sorry
It not great for anyone, SKY or the Players, when this happens, however the speed at which it was corrected and the follow up/responsiveness on the forum by TK was outstanding.
Well done @Tikay10 you played a tough hand very well!
I was in 2 x £3 all in sats, that i played in but wanted to deregister from them but couldn't. I see they still played out, but thought they would have been cancelled.
Comments
#sortitoutsky
My 1st bit of run good all year....decided on a rare night off last night.
I'll pass your comments on to the Office, as it was they who sorted everything so quickly. We have a sort of private network real-time chat function called "Slack", so I was able to chat with Sam as it progressed, & he kept me fully updated. Not much fun for him, he has a young Son so it was the last thing he needed mid-evening, but whilst I'm sure he often thinks I'm a nuisance, (not wrong), constantly prodding him for info & Updates, he always keeps me fully up to speed.
Update @ 11.35am
Back to business now for a moment, as the Office have just informed me that all the Credits have been processed & should be in the players accounts now.At the risk of triggering an avalanche of "oh not it's not", if there are any further queries, don't hesitate to ask.
Several of you sent me PM's about refunds last night, some of which were quite complex, & I sent "holding replies" to each of them. I'll deal with them all separately today, via PM.
ps. I think it was me that broke SKY Poker. Of the 3 all in sats to the Quarter, I won 2 of them. Chances of that? The site could not handle that and crashed. Sorry
Good news, thanks.
It was either that or @TimmyRaRa losing a flip.
You must have run super hot to win 2 out of 3 of those.
It not great for anyone, SKY or the Players, when this happens, however the speed at which it was corrected and the follow up/responsiveness on the forum by TK was outstanding.
Well done @Tikay10 you played a tough hand very well!
Now I wish I had thought of that before I posted it.
I think I got £6 back from 3 DYMs - 2 £2.20 ones and 1 £3.30 one
I don't know what logic was used on the DYM's, as they are a bit awkward, I only know that the refunds were processed.
Nothing I can do tonight, but I'll certainly ask the question in the morning.
Its only a few quid so not bothered, just am curious as to how they calculated it.
From memory and looking at my account i think its top 3 chip stacks won and everyone else got zilch.