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More rake is better

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  • HAYSIEHAYSIE Member Posts: 31,521
    Thankyou.
  • EvilPinguEvilPingu Member Posts: 3,462
    edited April 2018
    HAYSIE said:

    There is no logic though.

    It's even less logical to be stubborn and give Stars $300 because you're unhappy about it.

    I don't like the KYC process either, but it's not Stars' fault. They're just following rules given to them by regulators that say "If existing customer from before introduction of KYC does X, ask for KYC".

    I had to send Stars my documents too because I wagered over $2k while clearing a casino bonus on there. They're not picking on you or anything like that lol.

    Send the bare minimum documentation like I said above. Utility bills and bank statements you can send a PDF. Card you only need the last 4 digits showing usually. Driving license is easy.

    Get it over and done with. You can always keep it stored somewhere in case it's needed again by another site in the next couple of months.
  • HAYSIEHAYSIE Member Posts: 31,521
    I sent them copies of my posts to keep them in the loop and they just sent me an email suggesting they are seizing my funds, but the email is unclear on whether they intend taking legal action.


    8.1. Without prejudice to any other rights, if a User breaches in whole or in part any provision contained herein, Rational Group or any other company within the Group which provides services to the User reserves the right to take such action as it sees fit, including terminating this Agreement or any other agreement in place with the User, immediately blocking the User's access to the Service or to any other service offered by the Group, terminating such User's account on the Sites or on any other sites operated by the Group, seizing all monies held in the User's account on the Sites or on any other sites operated by the Group and/or taking legal action against such User.

    This one was sent by Kevin, it would appear Carolina is now out of the picture.

    Are they doing ok? Maybe they are going skint? Why are they desperate to rob my money?
  • DuesenbergDuesenberg Member Posts: 1,740
    HAYSIE said:

    I sent them copies of my posts to keep them in the loop and they just sent me an email suggesting they are seizing my funds, but the email is unclear on whether they intend taking legal action.


    8.1. Without prejudice to any other rights, if a User breaches in whole or in part any provision contained herein, Rational Group or any other company within the Group which provides services to the User reserves the right to take such action as it sees fit, including terminating this Agreement or any other agreement in place with the User, immediately blocking the User's access to the Service or to any other service offered by the Group, terminating such User's account on the Sites or on any other sites operated by the Group, seizing all monies held in the User's account on the Sites or on any other sites operated by the Group and/or taking legal action against such User.

    This one was sent by Kevin, it would appear Carolina is now out of the picture.

    Are they doing ok? Maybe they are going skint? Why are they desperate to rob my money?

    They probably need it for the takeover of Sky :).

  • HAYSIEHAYSIE Member Posts: 31,521
    Good thinking.
  • HAYSIEHAYSIE Member Posts: 31,521
    edited April 2018
    Since I heard the news I have been purposely not winning to keep my Sky account balance low.
  • scotty77scotty77 Member Posts: 4,970
    Haysie, just comply and give them what they need. It really is no big deal. Stars or the CS person doesn't care, quite rightly as they are just following the rules of the UKGC.

    The only person who is getting inconvenienced by this is you,
  • TheMadMonkTheMadMonk Member Posts: 291
    On the bright side ,stars taking over skybet could be a good thing as the people running it just now can't be trusted.
  • Goody_AceGoody_Ace Member Posts: 206
    Maybe we'll get the new software
    For the umpteenth time, the software has crashed during a cash game and when I restarted it, it made me chase the log in screen around the screen until it told me my account was locked.
    Meanwhile I was blinding away on the table
    Ridiculous!
  • MOR7Y44MOR7Y44 Member Posts: 6

    On the bright side ,stars taking over skybet could be a good thing as the people running it just now can't be trusted.

    Mate have you any knowledge of how Amaya are destroying online poker this is a very very bad situation for everybody connected to sky (staff and players).
  • hhyftrftdrhhyftrftdr Member Posts: 8,036
    Goody_Ace said:

    Maybe we'll get the new software
    For the umpteenth time, the software has crashed during a cash game and when I restarted it, it made me chase the log in screen around the screen until it told me my account was locked.
    Meanwhile I was blinding away on the table
    Ridiculous!

    You can't ''blind away'' on a cash game.
  • TheMadMonkTheMadMonk Member Posts: 291
    Was taking about the sports betting side of the company ,skybet been taking bets then when bets win they refusing to pay out (and not giving any reasons for it) even refusing to discuss it with customers ,just freezing their accounts and making them wait months to get their other funds out,
  • MOR7Y44MOR7Y44 Member Posts: 6

    Was taking about the sports betting side of the company ,skybet been taking bets then when bets win they refusing to pay out (and not giving any reasons for it) even refusing to discuss it with customers ,just freezing their accounts and making them wait months to get their other funds out,

    Thanks for clearing that up after i had posted i kind of thought i had gone off at a tangent,
  • miniman88miniman88 Member Posts: 134
    HAYSIE said:

    I have just had a big row with them.
    They insisted I supply them with, a utility bill, photographic id, 3 months bank statements, and a photocopy of the front of my credit card. This came out of the blue, and was apparently due to a standard security check.
    I refused to provide the documentation, and asked them to close my account. They agreed to do this, but wont send me my account balance until I provide the documentation.
    So I cant get my balance, luckily I had withdrawn $4,000 dollars just before this occurred, and my balance was around $300. Which I am still owed.
    I had visions of me, after something had gone wrong in my bank, having to say to them, oh yes I did supply all this documentation to a poker site, and look a complete idiot.
    Incidentally, during the period that I have been a member of Pokerstars, I have owned the same house, had the same bank account, and used the same credit card.
    There was a previous incident in 2009 where one of my work colleagues who was abroad, asked me to place a bet for him. He asked how he could get the money to me. He had just started playing poker, and I thought he had joined Pokerstars. However this was not the case, but he didn't tell me, he subsequently joined Pokerstars and immediately transferred the money for the bet to my Pokerstars account.
    They saw this as suspicious, froze my account, and insisted on me supplying all the above documentation at that time.
    I complied without thinking and continued to play on the site. At that time all this documentation was exactly the same as it is today.
    They have been absolutely intractable on this. The have said that all poker sites act in the same way which is patently untrue.

    Seen a few people raise this ‘problem’ with stars, including friends. Just upload your documents haha and the situation is over 😂 I’m confused

  • PkDevilPkDevil Member Posts: 147
    edited April 2018
    MOR7Y44 said:

    On the bright side ,stars taking over skybet could be a good thing as the people running it just now can't be trusted.

    Mate have you any knowledge of how Amaya are destroying online poker this is a very very bad situation for everybody connected to sky (staff and players).
    I see that Amaya have a chequered history. Which begs the question how are they still functioning? And also, running on that chequered history, is it time to bail from Sky Poker?

    I know very little about what's gone on in the past regarding the Stars Group (Amaya) but this alarmist thread is giving me the heebie jeebies!
  • marlsssmarlsss Member Posts: 26
    Great Post Mark
  • EvilPinguEvilPingu Member Posts: 3,462
    Tikay10 said:

    Hi @EvilPingu & @rspca12


    It's a little too early to speculate on how all this will pan out, the news only broke a few hours ago.

    I expect it will be Monday or Tuesday before The Business briefs everyone.

    For now, best that we don't jump to any conclusions.

    Do we have any news yet please Tikay?
  • EssexphilEssexphil Member Posts: 7,958
    Having both managed these and been on the other side, it's pretty standard to ask all staff not to comment to non-staff members....
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