Does anyone have a link to the MTT cancellation policy in the T&Cs please? I'm sure I've seen it before but struggling to find it now, especially with games running.
7.30 BH cancelled aswell?? I reg'd late yet to play a hand
they refund ur buyin but not rake...
sure they will do it Stevey just give em time
This.
People getting their knickers in a twist tonight over the rake is so lol.
Umm.. they refunded me minus rake for not playing a hand, dont think its unreasonable to mention it, considering its unlikely theyre gonna make 2 refunds for same tourney? But w/e if u like paying it thats fine
As I have previously stated, there will be a full mop up tomorrow morning, until then please be patient. I'm quite sure that Sky Poker will settle everyone fairly.
7.30 BH cancelled aswell?? I reg'd late yet to play a hand
they refund ur buyin but not rake...
sure they will do it Stevey just give em time
This.
People getting their knickers in a twist tonight over the rake is so lol.
Umm.. they refunded me minus rake for not playing a hand, dont think its unreasonable to mention it, considering its unlikely theyre gonna make 2 refunds for same tourney? But w/e if u like paying it thats fine
It's you getting all hot and bothered over it when it's been said many times over various threads that it will be looked at properly tomorrow, and to have a little patience.
We apologise for the issues that we have experienced with some tournaments tonight. I can assure all customers that were affected will be appropriately refunded either through the refunds that have been processed automatically tonight or by a mop up job over the next 24 hours.
We apologise for the issues that we have experienced with some tournaments tonight. I can assure all customers that were affected will be appropriately refunded either through the refunds that have been processed automatically tonight or by a mop up job over the next 24 hours.
Hi Sam has this started again.Locked out of pl08 bounter hunter ?
We apologise for the issues that we have experienced with some tournaments tonight. I can assure all customers that were affected will be appropriately refunded either through the refunds that have been processed automatically tonight or by a mop up job over the next 24 hours.
Hi Sam has this started again.Locked out of pl08 bounter hunter ?
If you are "locked out" and unable to play a hand you will receive a full refund, though it may not be until tomorrow.
Probably best not to register for any more until everything stabilises.
We apologise for the issues that we have experienced with some tournaments tonight. I can assure all customers that were affected will be appropriately refunded either through the refunds that have been processed automatically tonight or by a mop up job over the next 24 hours.
Hi Sam has this started again.Locked out of pl08 bounter hunter ?
If you are "locked out" and unable to play a hand you will receive a full refund, though it may not be until tomorrow.
Probably best not to register for any more until everything stabilises.
Cheers for the reply Tikay . Yes game will not load sitting third with six bounties ouch . guess these things happen.
With so many threads it's getting confusing, so to try & ensure everyone & everything gets settled as quickly as possible tomorrow, & we don't miss anything, I'm going to close all the other threads & we will use this thread as the containment thread for tonight's issues.
Some refunds have already been issued correctly, others have been settled but may need further adjustment. Please be patient, & if you believe have been settled incorrectly, post on this thread tomorrow (after they have had time to resolve outstanding refunds), & I'll ensure the Poker Managers see the specific question & deal with it accordingly.
You can, if you wish, speak to CC of course, though where it is not clear cut, they will refer it to the Poker Team anyway.
Most MTT's & SNG's between roughly 7.20pm & 8.15pm were affected, but that may not be all of them, others may also have been impacted.
It may take all morning - possibly longer - so please be patient & understanding.
A ruling will also need to be made by the Poker Team as to Podium Series tonight. It is possible - just me speculating - that where Podium Series MTT's were seriously affected, they could be removed from the Promo for tonight only, in the interests of fairness to all. Anyway, that's one for the Suits in the morning, & nothing can be resolved tonight as to that.
Once again, apologies for these problems. The cause of the issue has been clearly identified & subsequently resolved, so it's not expected to recur. Famous last words.
I don't like "stickying" threads, as folks don't generally read stickied threads, but I'm going to make an exception in this case so that it sits at the top of the Forum.
Hopefully, this will be the last you'll hear from me this evening, as I'm going to have my dinner now. Mmmm, dinner.
Everything started running smooth again after the pause, including the main, then all of a sudden, just the main, started pazzing out. Guess you's purposely made it faulty because there was gonna be quite a lot of overlay. Not sure how I feel about that tbh.
Also, the £7.20 late reg semi to the main 'finished' with top 14 getting paid. This never loaded and I hope this gets refunded too.
Everything started running smooth again after the pause, including the main, then all of a sudden, just the main, started pazzing out. Guess you's purposely made it faulty because there was gonna be quite a lot of overlay. Not sure how I feel about that tbh.
Also, the £7.20 late reg semi to the main 'finished' with top 14 getting paid. This never loaded and I hope this gets refunded too.
Pretty comedy suggestion about the main. If you looked at the lobby you would of seen loads of players didn't get their tables to load at any point.
We are currently in the process of running the mop up files for the tournaments which did not refund automatically. These include the Main and the 7.30 £22 Silver Bounty Hunter. We are also investigating the 7.15 Late reg satellite as a priority.
I can assure you that all customers will be refunded where appropriate and if by the end of the day anybody feels like they are due further refunds they can either pm @Tikay10 or myself on here or contact customer care who may be able to process quicker than we can.
Once again apologies for the issues encountered last night, we are carrying out a full investigation into this.
Comments
As I have previously stated, there will be a full mop up tomorrow morning, until then please be patient. I'm quite sure that Sky Poker will settle everyone fairly.
Absolutely no need to get your knickers twisted.
Probably best not to register for any more until everything stabilises.
Some refunds have already been issued correctly, others have been settled but may need further adjustment. Please be patient, & if you believe have been settled incorrectly, post on this thread tomorrow (after they have had time to resolve outstanding refunds), & I'll ensure the Poker Managers see the specific question & deal with it accordingly.
You can, if you wish, speak to CC of course, though where it is not clear cut, they will refer it to the Poker Team anyway.
Most MTT's & SNG's between roughly 7.20pm & 8.15pm were affected, but that may not be all of them, others may also have been impacted.
It may take all morning - possibly longer - so please be patient & understanding.
A ruling will also need to be made by the Poker Team as to Podium Series tonight. It is possible - just me speculating - that where Podium Series MTT's were seriously affected, they could be removed from the Promo for tonight only, in the interests of fairness to all. Anyway, that's one for the Suits in the morning, & nothing can be resolved tonight as to that.
Once again, apologies for these problems. The cause of the issue has been clearly identified & subsequently resolved, so it's not expected to recur. Famous last words.
I don't like "stickying" threads, as folks don't generally read stickied threads, but I'm going to make an exception in this case so that it sits at the top of the Forum.
Hopefully, this will be the last you'll hear from me this evening, as I'm going to have my dinner now. Mmmm, dinner.
Also, the £7.20 late reg semi to the main 'finished' with top 14 getting paid. This never loaded and I hope this gets refunded too.
We are currently in the process of running the mop up files for the tournaments which did not refund automatically. These include the Main and the 7.30 £22 Silver Bounty Hunter. We are also investigating the 7.15 Late reg satellite as a priority.
I can assure you that all customers will be refunded where appropriate and if by the end of the day anybody feels like they are due further refunds they can either pm @Tikay10 or myself on here or contact customer care who may be able to process quicker than we can.
Once again apologies for the issues encountered last night, we are carrying out a full investigation into this.
Sam