Perhaps its my fault, and I am not explaining myself properly.
My confusion started when you processed the government refunds three times.
You sent the refunds to my bank, then deducted them from my account, before adding them to my bill.
I found this confusing.
You quickly followed this by making five adjustments to my bill in five days.
Although two have since disappeared.
I now realise that two of these adjustments were in respect of the fact that you had charged me twice for the period 3rd June until 30th June.
This can be clearly seen in my payment history in respect of the gas bill, although one of the entries regarding the electricity bill appears to have disappeared since yesterday.
You billed me £22.03 for gas, on 30th June, and again on 7th September, you did the same thing in respect of the electricity, but one of the entries has been deleted.
If this is not the case, then maybe you could explain the reason for the reverse account charges?
Adjustments that retrospectively disappear can only cause confusion, and create suspicion.
You seem to have failed to grasp the point I was making about my meter readings.
I sent the readings off on 2nd November.
On the same day you adjusted my account.
I assumed that this was in respect of the meter readings.
What other reason would you have?
So on the 2nd November my account was £17 in debit, whereas it was previously £88 in credit.
At this point it was clear from the summary that my direct debit from 1st November had not been processed.
This led me to believe that I would be £238 in credit, less the £17 debit, therefore around £221 in credit.
However you made a further adjustment a few days later, after processing my direct debit, showing that I am only £160.99 in credit.
Why would you adjust my account on 2nd November, unless it was in respect of the meter readings?
If this was the case, then please explain the discrepancy?
Payment history
1 Nov 2023 We debited your account £59.74
For 717 kWh of Gas used between 2 Oct 2023 and 1 Nov 2023
Balance £160.99 in credit 1 Nov 2023 We debited your account £105.74
For 324 kWh of Electricity used between 2 Oct 2023 and 1 Nov 2023
Balance £220.73 in credit 1 Nov 2023 You paid us £238.00
Direct debit Balance £326.47 in credit 4 Oct 2023 Reversed account charge £22.03
Gas Balance £88.47 in credit 4 Oct 2023 Reversed account charge £99.20
Gas Balance £66.44 in credit 4 Oct 2023 Reversed account charge £55.00
Gas Balance £32.76 in debit 2 Oct 2023 You paid us £238.00
Direct debit Balance £22.24 in credit 1 Oct 2023 We debited your account £0.67
For 5 kWh of Gas used between 1 Oct 2023 and 1 Oct 2023
Balance £215.76 in debit 1 Oct 2023 We debited your account £3.48
For 10 kWh of Electricity used between 1 Oct 2023 and 1 Oct 2023
Balance £215.09 in debit 30 Sep 2023 We debited your account £58.09
For 408 kWh of Gas used between 1 Jul 2023 and 30 Sep 2023
Balance £211.61 in debit 30 Sep 2023 We debited your account £87.36
For 246 kWh of Electricity used between 7 Sep 2023 and 30 Sep 2023
Balance £153.52 in debit 7 Sep 2023 We debited your account £22.03
For 132 kWh of Gas used between 3 Jun 2023 and 30 Jun 2023
Balance £66.16 in debit 6 Sep 2023 We debited your account £55.00
For -728 kWh of Gas used between 4 Sep 2023 and 6 Sep 2023
Balance £44.13 in debit 6 Sep 2023 We debited your account £65.10
For 210 kWh of Electricity used between 4 Sep 2023 and 6 Sep 2023
Balance £99.13 in debit 3 Sep 2023 We debited your account £177.89
For 472 kWh of Electricity used between 1 Jul 2023 and 3 Sep 2023
Balance £34.03 in debit 3 Sep 2023 We debited your account £99.20
For 1047 kWh of Gas used between 1 Jul 2023 and 3 Sep 2023
Balance £143.86 in credit 1 Sep 2023 You paid us £238.00
Direct debit Balance £243.06 in credit 27 Jul 2023 You paid us £238.00
Cash Balance £5.06 in credit 30 Jun 2023 We debited your account £111.91
For 291 kWh of Electricity used between 3 Jun 2023 and 30 Jun 2023
Balance £232.94 in debit 30 Jun 2023 We debited your account £22.03
For 132 kWh of Gas used between 3 Jun 2023 and 30 Jun 2023
Balance £121.03 in debit 28 Jun 2023 You paid us £238.00
Cash Balance £99.00 in debit 1 Jun 2023 Balance Transfer £337.00 debit
Balance transfer Balance £337.00 in debit
Kind Regards
Tony Hayes
Hey Tony
We also switched to EDF recently , looking forward to building up for winter as well...
The only point I would make is you didn't give EDF sufficient detail to review your case?🤔💩
Perhaps its my fault, and I am not explaining myself properly.
My confusion started when you processed the government refunds three times.
You sent the refunds to my bank, then deducted them from my account, before adding them to my bill.
I found this confusing.
You quickly followed this by making five adjustments to my bill in five days.
Although two have since disappeared.
I now realise that two of these adjustments were in respect of the fact that you had charged me twice for the period 3rd June until 30th June.
This can be clearly seen in my payment history in respect of the gas bill, although one of the entries regarding the electricity bill appears to have disappeared since yesterday.
You billed me £22.03 for gas, on 30th June, and again on 7th September, you did the same thing in respect of the electricity, but one of the entries has been deleted.
If this is not the case, then maybe you could explain the reason for the reverse account charges?
Adjustments that retrospectively disappear can only cause confusion, and create suspicion.
You seem to have failed to grasp the point I was making about my meter readings.
I sent the readings off on 2nd November.
On the same day you adjusted my account.
I assumed that this was in respect of the meter readings.
What other reason would you have?
So on the 2nd November my account was £17 in debit, whereas it was previously £88 in credit.
At this point it was clear from the summary that my direct debit from 1st November had not been processed.
This led me to believe that I would be £238 in credit, less the £17 debit, therefore around £221 in credit.
However you made a further adjustment a few days later, after processing my direct debit, showing that I am only £160.99 in credit.
Why would you adjust my account on 2nd November, unless it was in respect of the meter readings?
If this was the case, then please explain the discrepancy?
Payment history
1 Nov 2023 We debited your account £59.74
For 717 kWh of Gas used between 2 Oct 2023 and 1 Nov 2023
Balance £160.99 in credit 1 Nov 2023 We debited your account £105.74
For 324 kWh of Electricity used between 2 Oct 2023 and 1 Nov 2023
Balance £220.73 in credit 1 Nov 2023 You paid us £238.00
Direct debit Balance £326.47 in credit 4 Oct 2023 Reversed account charge £22.03
Gas Balance £88.47 in credit 4 Oct 2023 Reversed account charge £99.20
Gas Balance £66.44 in credit 4 Oct 2023 Reversed account charge £55.00
Gas Balance £32.76 in debit 2 Oct 2023 You paid us £238.00
Direct debit Balance £22.24 in credit 1 Oct 2023 We debited your account £0.67
For 5 kWh of Gas used between 1 Oct 2023 and 1 Oct 2023
Balance £215.76 in debit 1 Oct 2023 We debited your account £3.48
For 10 kWh of Electricity used between 1 Oct 2023 and 1 Oct 2023
Balance £215.09 in debit 30 Sep 2023 We debited your account £58.09
For 408 kWh of Gas used between 1 Jul 2023 and 30 Sep 2023
Balance £211.61 in debit 30 Sep 2023 We debited your account £87.36
For 246 kWh of Electricity used between 7 Sep 2023 and 30 Sep 2023
Balance £153.52 in debit 7 Sep 2023 We debited your account £22.03
For 132 kWh of Gas used between 3 Jun 2023 and 30 Jun 2023
Balance £66.16 in debit 6 Sep 2023 We debited your account £55.00
For -728 kWh of Gas used between 4 Sep 2023 and 6 Sep 2023
Balance £44.13 in debit 6 Sep 2023 We debited your account £65.10
For 210 kWh of Electricity used between 4 Sep 2023 and 6 Sep 2023
Balance £99.13 in debit 3 Sep 2023 We debited your account £177.89
For 472 kWh of Electricity used between 1 Jul 2023 and 3 Sep 2023
Balance £34.03 in debit 3 Sep 2023 We debited your account £99.20
For 1047 kWh of Gas used between 1 Jul 2023 and 3 Sep 2023
Balance £143.86 in credit 1 Sep 2023 You paid us £238.00
Direct debit Balance £243.06 in credit 27 Jul 2023 You paid us £238.00
Cash Balance £5.06 in credit 30 Jun 2023 We debited your account £111.91
For 291 kWh of Electricity used between 3 Jun 2023 and 30 Jun 2023
Balance £232.94 in debit 30 Jun 2023 We debited your account £22.03
For 132 kWh of Gas used between 3 Jun 2023 and 30 Jun 2023
Balance £121.03 in debit 28 Jun 2023 You paid us £238.00
Cash Balance £99.00 in debit 1 Jun 2023 Balance Transfer £337.00 debit
Balance transfer Balance £337.00 in debit
Kind Regards
Tony Hayes
Hey Tony
We also switched to EDF recently , looking forward to building up for winter as well...
The only point I would make is you didn't give EDF sufficient detail to review your case?🤔💩
Perhaps its my fault, and I am not explaining myself properly.
My confusion started when you processed the government refunds three times.
You sent the refunds to my bank, then deducted them from my account, before adding them to my bill.
I found this confusing.
You quickly followed this by making five adjustments to my bill in five days.
Although two have since disappeared.
I now realise that two of these adjustments were in respect of the fact that you had charged me twice for the period 3rd June until 30th June.
This can be clearly seen in my payment history in respect of the gas bill, although one of the entries regarding the electricity bill appears to have disappeared since yesterday.
You billed me £22.03 for gas, on 30th June, and again on 7th September, you did the same thing in respect of the electricity, but one of the entries has been deleted.
If this is not the case, then maybe you could explain the reason for the reverse account charges?
Adjustments that retrospectively disappear can only cause confusion, and create suspicion.
You seem to have failed to grasp the point I was making about my meter readings.
I sent the readings off on 2nd November.
On the same day you adjusted my account.
I assumed that this was in respect of the meter readings.
What other reason would you have?
So on the 2nd November my account was £17 in debit, whereas it was previously £88 in credit.
At this point it was clear from the summary that my direct debit from 1st November had not been processed.
This led me to believe that I would be £238 in credit, less the £17 debit, therefore around £221 in credit.
However you made a further adjustment a few days later, after processing my direct debit, showing that I am only £160.99 in credit.
Why would you adjust my account on 2nd November, unless it was in respect of the meter readings?
If this was the case, then please explain the discrepancy?
Payment history
1 Nov 2023 We debited your account £59.74
For 717 kWh of Gas used between 2 Oct 2023 and 1 Nov 2023
Balance £160.99 in credit 1 Nov 2023 We debited your account £105.74
For 324 kWh of Electricity used between 2 Oct 2023 and 1 Nov 2023
Balance £220.73 in credit 1 Nov 2023 You paid us £238.00
Direct debit Balance £326.47 in credit 4 Oct 2023 Reversed account charge £22.03
Gas Balance £88.47 in credit 4 Oct 2023 Reversed account charge £99.20
Gas Balance £66.44 in credit 4 Oct 2023 Reversed account charge £55.00
Gas Balance £32.76 in debit 2 Oct 2023 You paid us £238.00
Direct debit Balance £22.24 in credit 1 Oct 2023 We debited your account £0.67
For 5 kWh of Gas used between 1 Oct 2023 and 1 Oct 2023
Balance £215.76 in debit 1 Oct 2023 We debited your account £3.48
For 10 kWh of Electricity used between 1 Oct 2023 and 1 Oct 2023
Balance £215.09 in debit 30 Sep 2023 We debited your account £58.09
For 408 kWh of Gas used between 1 Jul 2023 and 30 Sep 2023
Balance £211.61 in debit 30 Sep 2023 We debited your account £87.36
For 246 kWh of Electricity used between 7 Sep 2023 and 30 Sep 2023
Balance £153.52 in debit 7 Sep 2023 We debited your account £22.03
For 132 kWh of Gas used between 3 Jun 2023 and 30 Jun 2023
Balance £66.16 in debit 6 Sep 2023 We debited your account £55.00
For -728 kWh of Gas used between 4 Sep 2023 and 6 Sep 2023
Balance £44.13 in debit 6 Sep 2023 We debited your account £65.10
For 210 kWh of Electricity used between 4 Sep 2023 and 6 Sep 2023
Balance £99.13 in debit 3 Sep 2023 We debited your account £177.89
For 472 kWh of Electricity used between 1 Jul 2023 and 3 Sep 2023
Balance £34.03 in debit 3 Sep 2023 We debited your account £99.20
For 1047 kWh of Gas used between 1 Jul 2023 and 3 Sep 2023
Balance £143.86 in credit 1 Sep 2023 You paid us £238.00
Direct debit Balance £243.06 in credit 27 Jul 2023 You paid us £238.00
Cash Balance £5.06 in credit 30 Jun 2023 We debited your account £111.91
For 291 kWh of Electricity used between 3 Jun 2023 and 30 Jun 2023
Balance £232.94 in debit 30 Jun 2023 We debited your account £22.03
For 132 kWh of Gas used between 3 Jun 2023 and 30 Jun 2023
Balance £121.03 in debit 28 Jun 2023 You paid us £238.00
Cash Balance £99.00 in debit 1 Jun 2023 Balance Transfer £337.00 debit
Balance transfer Balance £337.00 in debit
Kind Regards
Tony Hayes
Hey Tony
We also switched to EDF recently , looking forward to building up for winter as well...
The only point I would make is you didn't give EDF sufficient detail to review your case?🤔💩
Refer a friend and you'll both get a £50 credit It's great to share! So each time you refer a friend to us, we'll give you both £50, to say thank you
Your Direct Debit is Decreasing to £128.67 We have just run a Direct Debit review to make sure your payments cover your current balance and estimated consumption. This helps prevent you building up too much credit or going into debt.
Based on your current balance and estimated consumption over the next 12 months, we need to change the amount you pay from £169.94 to £128.67. This change will take effect on 1 December 2024.
Your Direct Debit is Decreasing to £128.67 We have just run a Direct Debit review to make sure your payments cover your current balance and estimated consumption. This helps prevent you building up too much credit or going into debt.
Based on your current balance and estimated consumption over the next 12 months, we need to change the amount you pay from £169.94 to £128.67. This change will take effect on 1 December 2024.
The companies quote the estimated price for the next 12 months but they now have a 'Price Cap' review every three months, so the 12 month prediction is nonsense and in January we'll get another 12 month estimate, or am I wrong ?
Your Direct Debit is Decreasing to £128.67 We have just run a Direct Debit review to make sure your payments cover your current balance and estimated consumption. This helps prevent you building up too much credit or going into debt.
Based on your current balance and estimated consumption over the next 12 months, we need to change the amount you pay from £169.94 to £128.67. This change will take effect on 1 December 2024.
The companies quote the estimated price for the next 12 months but they now have a 'Price Cap' review every three months, so the 12 month prediction is nonsense and in January we'll get another 12 month estimate, or am I wrong ?
Changes to energy price cap between 1 October to 31 December 2024
Every 3 months we review and set a level for how much an energy supplier can charge for each unit of energy and daily standing charge, under the price cap.
Next energy price cap review We review and set a level on how much an energy supplier can charge for each unit of energy including the standing charge every 3 months. The levels for the period 1 January to 31 March 2025 will be published by 25 November 2024.
@HAYSIE I know you replied to my post but does that DD last for the next 12 months or just until the next price review ?
I will assume 12 months. Unless another disaster happens in the meantime. I am currently quite a bit in credit. My recent bills have only been coming to around £70, and I have been paying nearly £170.
@HAYSIE I know you replied to my post but does that DD last for the next 12 months or just until the next price review ?
I will assume 12 months. Unless another disaster happens in the meantime. I am currently quite a bit in credit. My recent bills have only been coming to around £70, and I have been paying nearly £170.
I will wait until the January 'price cap' increase.
@HAYSIE I know you replied to my post but does that DD last for the next 12 months or just until the next price review ?
I will assume 12 months. Unless another disaster happens in the meantime. I am currently quite a bit in credit. My recent bills have only been coming to around £70, and I have been paying nearly £170.
I will wait until the January 'price cap' increase.
Comments
It's great to share! So each time you refer a friend to us, we'll give you both £50, to say thank you
Refer a friend
Your Direct Debit is Decreasing to £128.67
We have just run a Direct Debit review to make sure your payments cover your current balance and estimated consumption. This helps prevent you building up too much credit or going into debt.
Based on your current balance and estimated consumption over the next 12 months, we need to change the amount you pay from £169.94 to £128.67. This change will take effect on 1 December 2024.
Every 3 months we review and set a level for how much an energy supplier can charge for each unit of energy and daily standing charge, under the price cap.
Next energy price cap review
We review and set a level on how much an energy supplier can charge for each unit of energy including the standing charge every 3 months. The levels for the period 1 January to 31 March 2025 will be published by 25 November 2024.
https://www.ofgem.gov.uk/news/changes-energy-price-cap-between-1-october-31-december-2024
Just pay exactly what you use each month by card.
This puts me in credit through the Summer, which covers the increased bill in the Winter.
Unless another disaster happens in the meantime.
I am currently quite a bit in credit.
My recent bills have only been coming to around £70, and I have been paying nearly £170.