Is anyone else experiencing constant disconnections?

scotty77

Hi guys. Been away for a while and just started grinding properly last nihgt.  Since then I'm getting random disconnections which has cost me quite a lot of pots.

My internet connection is still working as other sites work, as well as other poker sites and MSN.

It's happening on multiple computers as well. 

After 30 seconds the connection restores.

TommyD

I'm getting the same Scotty, what's your ISP.  Mine's Sky

scotty77

Mines BE Broadband.

If this is a multiple user issue then obviously we can apply for a refund, as the problem is at Sky's end.

acebarry10

Hi Ryan

I have been having disconnection probs as well, luckily, I have been able to finish my games though.

Sky_mod1

Hey

I have sent a pm to see if we cant sort out this disconnection issue.

Many thanks

Sky Mod

dav1964

Yep it looks as though alot of us are gettin this,im with talk talk

scotty77

just happened again.  at the same time the tv channel was streaming fine

scotty77

In Response to Re: Is anyone else experiencing constant disconnections?:

Hey I have sent a pm to see if we cant sort out this disconnection issue. Many thanks Sky Mod
Posted by Sky_mod1

hi haven't received anything yet?

wartic

Im using a dongle at the moment, been like it most of the evening

caspar10

In Response to Re: Is anyone else experiencing constant disconnections?:

Im using a dongle at the moment, been like it most of the evening
Posted by wartic

Been having terrible problems all day. every tourney disconnected at least once or twice. Nothing wrong with my internet (Sky Broadband) so it must be at the server end. Also cost me a lot of chips and I am playing elsewhere until it is sorted out, so let me know when it is!

spornybol

i`v been gettin aswell wats worse had full house could not bet and lost pot

Cowgomoo

I've been having problems too

Robbo67

All day and for me & although not high stakes player so annoyin on cash tables when u got nuts ....only to reconnect and see lost pot GRRRRR

scotty77

Just sent this to customer service.  I suggest everyone else who has had similar issues does the same.

Hi there,

For the past 2 days, I have had severe connection problems when playing on the site.

When it disconnects, all other internet based applications are working fine such as other web sites, other sites poker clients, MSN Messenger.  One time I was viewing the live web stream of channel 865 which was unaffected.  After a minute or so, I can refresh the Sky Poker homepage and the connection is restored.

I have tried 3 different laptops and 4 different web browsers and I am encountering the issue time and time again.

I have also posted a thread on the forum; you can view this in the technical queries section.  Many other people are experiencing a similar issue.  This clearly indicates that this is a Sky Poker based issue and has nothing to do with my connection/PC setup.

I would estimate that this has cost me between £100-£200 so far, it is hard to tell as obviously I have no idea what the other peoples action were I can only guess from the strength of my hand/my notes on them.  In the last few hours it has cost me at least £30 or so where I have made a bet, only to be disconnected from the hand meaning my bet is just left standing there. 

I would like to apply for a refund of this; if necessary I can go thru my account history and give hand ID numbers but I'm sure your system has a log of when people disconnect so you could easily find it there.

Please find attached a print screen of the latest disconnection.  Note the MSN window and the wifi icon which you can see are both connected.

Thank you and I look forward to hearing from you,
Ryan - user ID scotty77

spornybol

come on sky sort the dam thing out i`v lost massive pots because off this, as a consequence i`v lost the pot which may have put me in the money off two deepstacks so not only have i wasted that i`ve lost out on cashing ? so when are going to sort this mess out,

phil12uk

I have a thread in this section called 'freezing tables' which has my problems being exactly the same.

I reckon it is happening every single session now and costing me a fair bit of money. Glad it's not just my problem but seriously worried that it's gonna keep happening.

scotty77

In Response to Re: Is anyone else experiencing constant disconnections?:

I have a thread in this section called 'freezing tables' which has my problems being exactly the same. I reckon it is happening every single session now and costing me a fair bit of money. Glad it's not just my problem but seriously worried that it's gonna keep happening.
Posted by phil12uk

yeah i dont really wanna play on sky now til its sorted...all the more tilting cos the games are so good when all the regs are away!

spornybol

i`v just got frozen again and i was i gen chat at time, when are they going to give us some info, dare not play now and what are they going to do if it`s happening later 2 day??????????

TommyD

In Response to Re: Is anyone else experiencing constant disconnections?:

In Response to Re: Is anyone else experiencing constant disconnections? : yeah i dont really wanna play on sky now til its sorted...all the more tilting cos the games are so good when all the regs are away!
Posted by scotty77

You think that's bad, I had chances to felt Dylan and Boonicon on two different freezes, those chances don't come too often.  LIVID!!!

acebarry10

Hi

I am using Windows XP, IE8 and have tried Firefox, the table loses connection, and the site wont re-load when refreshing

scotty77

Hi Ryan,   Thank you for your email.   Regarding your query, thank you for submitting a screenshot of your gaming activity. I see by your emails that you say that you as well as other people are experiencing the same issues. In our terms and conditions, we advise that if any player experiences issues in site, that they come to us. Yet, yours is the only email advising of this occurrence which means that the issues you are experiencing is not on our end as this would have been reported to us either via email, online chat or telephone.   On this note, your screenshots show that you are trying to run simultaneous windows with poker games. Multiple windows although possible are not advised as the software is continuosly sending and receiving requests from the game server. This brings issues with it such as improper data transmission and loss of data which eventually leads to timeouts and disconnections. These sort of issues are particularly experienced when a customer although may have a high speed internet connection is accessing lots of bandwidth based applications at a time.   As a SkyPOKER customer, you have agreed to the terms and conditions which revolve around misuse of the software as well as the liability regarding these issues due to improper use.   A small extract of of General Termas and Conditions are included below:   Liability We are only obliged to pay out winnings that have been genuinely won in accordance with our Terms and Conditions. Any malfunction to any of our games and products will result in a bet or wager being rendered void. You accept that our products and services and the corresponding Websites upon which they are available are provided to you "as is" with any faults or failings and any representation, warranty, condition or guarantee whatsoever, express or implied (including, without limitation, any implied warranty of accuracy, completeness, uninterrupted provision, quality, merchantability, fitness for a particular purpose or non-infringement) excluded to the fullest extent permitted by law. Under no circumstances (including, without limitation, negligence) are we liable for any injury, loss, claim, loss of data, income, profit or opportunity, loss or damage to property, general damages or any direct, indirect, special, incidental, consequential, exemplary or punitive damages of any kind whatsoever arising out of or in connection with any Customer's access to, or use of, or inability to use, our products and services and the corresponding Websites or any of our chat rooms, any software, any materials or other information on our Website or any goods, materials or services available therefrom (whether based in contract, tort and whether negligent or otherwise), even if we have has been advised of the possibility of such damages or loss or that such loss was foreseeable. You specifically acknowledge, agree and accept that we are not liable to you for:-
          the defamatory, offensive or illegal conduct of any other Customer
          any loss whatsoever arising from the use, abuse or misuse of your account or any of our products and services and the corresponding Websites
          any loss incurred in transmitting information to our Websites by the internet or by e-mail
          any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data or
          communications' lines failure (including any failures that affect the ability for interactive television return-path capabilities), distributed denial of service
          attacks, viruses or any other adverse technological consequence of your choosing to use our products and services
          the accuracy, completeness or currency of any information services provided (including, without limitation, prices, runners, times, results or general
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          Any failure on our part to observe any self-exclusion policies that we may have in place from time to time and
          Any failure on our part to interact with you where we may have concerns about your activities.   We do apologise for any inconvenience caused however, improper use of our software is outside of our control. I hope that the above has ansered your query regarding your disconnections etc.