Dis-connected again twice during the spt semi tonight, ended up getting back on and finished 7th with the top 5 getting a seat in blackpool. I had already contacted the custumer service team before tonight's tourney started as I have been having problems since coming back to this site a few days ago.
Not a happy chappy though, not only has this cost me quite a lot of money in the last 4 days but it has also cost me a possible place at the SPT in Blackpool because when i finally got connected back to the table, I was scared to do anything but fold or shove just in case I got dis-connected on the flop, turn or river.
Thought it was only my problem, have changed browser twice & it still happens. Im with O2 broadband. Is Sky technology not up to the challenge? Please lets have some action on this!!
I think I might know what is causing some of you the problem. I was disconnecting every 30 mins or so and was not a happy chappy. Anyway, the other day i re-started my laptop and when it came back on there was an update for the the Adobe flash player, I updated it and I have since had no problems, it has only been a day but I thought this maybe why some of you are having the problem too. Anyway, if you're someone like me who tends not to switch their computer off, give this a try, it might just work.
I think I might know what is causing some of you the problem. I was disconnecting every 30 mins or so and was not a happy chappy. Anyway, the other day i re-started my laptop and when it came back on there was an update for the the Adobe flash player, I updated it and I have since had no problems, it has only been a day but I thought this maybe why some of you are having the problem too. Anyway, if you're someone like me who tends not to switch their computer off, give this a try, it might just work. Posted by salazar
I think you might be right on this, I have just updated Adobe & seem to be having less trouble, fingers crossed, thanks for the tip.
Whilst our investigations are still ongoing, we have not yet found evidence of any issues in any aspect of the Sky Poker platform, which would cause a user to disconnect or fail to reconnect during play.
We are currently looking to see if the adobe flash player update commented on this thread has had an impact.
I'll keep you updated with any further developments as and when I know more.
Hi Everyone, Just a quick update on where we are up to here, Whilst our investigations are still ongoing, we have not yet found evidence of any issues in any aspect of the Sky Poker platform, which would cause a user to disconnect or fail to reconnect during play. We are currently looking to see if the adobe flash player update commented on this thread has had an impact. I'll keep you updated with any further developments as and when I know more. Kind Regards Adam Posted by Sky_Adam
Hi Adam
Have had another Flash update today, everything seems ok atm.
I have been having the same problems. Using latest flash update, O2 (Be) broadband other sites work fine when i am disconnected. Have to close and reopen after 2-5 mins. It has no doubt cost me some cash too. Posted by GeezerJT
Hi
Next time it happens, could you please leave more information like has been done here.
yep been having the same problems today not as much money but still losing it with bets i cant play!!! Posted by Scottomus0
Hi
Could you please have a look at my last post above yours, and click on the "here" link and put your information in the Technical Queries thread for the tech guys please.
SKY POKER PLEASE SORT OUT THE DISCONNECTION ISSUES. WHEN I COME ON TOO SKY POKER IT TAKES AGES TOO LOAD 'SOMETIMES UP TO 4 MINUTES' I HAVE REFRESHED SO IT CANNOT BE MY COMP!! WHEN I PLAY ON OTHER POKER SITES SUCH AS LADBROKES ITS FINE AND EVEN PKR AND THAT IS A MASSIVE SITE. I ALSO GET CONECTION ISSUES WHEN TRYING TOO BET. THE SITE JUST KEEPS FREEZING AND I HAVE TOO RELOAD ALL THE TIME.. IT IS STARTING TOO BECOME A NUISANCE NOW. WILL YOU EVER HAVE SKY POKER AS A DOWNLOAD MAY BE THEN IT MAY WORK BETTER!!!! I ALSO HAVE PROBLEMS WHEN TRYING TOO PLAY THE 10.30PM FREEROLE AS IT TAKES AROUND 5 TO 8 MINUTES TOO LOAD THE TABLES 'THAT CANNOT BE RIGHT' PLEASE PLEASE DO SOMETHING ABOUT THIS SO ALL OF US THAT ARE HAVING ISSUES CAN ENJOY THE SITE AS YOU SHOULD BE ABLE TOO................
We have been looking into disconnection issues for a while now and as Sky Adam has said earlier in this discussion: 'Whilst our investigations are still ongoing, we have not yet found evidence of any issues in any aspect of the Sky Poker platform, which would cause a user to disconnect or fail to reconnect during play'.
We will however continue to investigate and post any updates right here.
Can i ask though that any issues you come across are reported in the way described here by Sky Rich so that we have all the details necessary to investigate properly.
Regarding a download client; this is undergoing some final testing and will be available soon.
I dont think anyone at sky would be even remotely interested about the shoddy site, table freezes and peoples lost cash. It happens to me EVERY time I play, never had a game yet where something hasnt happened. I would go as far to say that sky is almost stealing your cash (imho), but get away with it because of the 'disclaimer' that says nothing is their fault. Imagine £10 here £30 there, on every table, to every person a couple of times every, thats EVERY hour......money money money. One day someone will actually look to see if there are any dodgy dealings going on with all on line betting sites. Play for pence not quids, on line is a mugs game, as you will Never know if its fixed.......and dont think it cant be, too many people are complaining.
Comments
ISP - o2 BB
Time - Between 8.30 - 9.30
Been happening more and more the past Month
Not funny anymore
I had already contacted the custumer service team before tonight's tourney started as I have been having problems since coming back to this site a few days ago.
Not a happy chappy though, not only has this cost me quite a lot of money in the last 4 days but it has also cost me a possible place at the SPT in Blackpool because when i finally got connected back to the table, I was scared to do anything but fold or shove just in case I got dis-connected on the flop, turn or river.
You really need to follow the instructions on this thread here
Thanks,
Rich
thank you
Hand History #291945854 (14:39 22/09/2010)
So frustrating!! I keep getting dc to, eithe rthat or my tables won even load
Anyway, if you're someone like me who tends not to switch their computer off, give this a try, it might just work.
I think you might be right on this, I have just updated Adobe & seem to be having less trouble, fingers crossed, thanks for the tip.
Just a quick update on where we are up to here,
Whilst our investigations are still ongoing, we have not yet found evidence of any issues in any aspect of the Sky Poker platform, which would cause a user to disconnect or fail to reconnect during play.
We are currently looking to see if the adobe flash player update commented on this thread has had an impact.
I'll keep you updated with any further developments as and when I know more.
Kind Regards
Adam
Have had another Flash update today, everything seems ok atm.
No disconnections since uploading new adobe flash
Using latest flash update, O2 (Be) broadband other sites work fine when i am disconnected. Have to close and reopen after 2-5 mins.
It has no doubt cost me some cash too.
Next time it happens, could you please leave more information like has been done here.
Many thanks
Sky Mod
not as much money but still losing it with bets i cant play!!!
Could you please have a look at my last post above yours, and click on the "here" link and put your information in the Technical Queries thread for the tech guys please.
Many thanks
Sky Mod
SKY POKER PLEASE SORT OUT THE DISCONNECTION ISSUES. WHEN I COME ON TOO SKY POKER IT TAKES AGES TOO LOAD 'SOMETIMES UP TO 4 MINUTES' I HAVE REFRESHED SO IT CANNOT BE MY COMP!! WHEN I PLAY ON OTHER POKER SITES SUCH AS LADBROKES ITS FINE AND EVEN PKR AND THAT IS A MASSIVE SITE. I ALSO GET CONECTION ISSUES WHEN TRYING TOO BET. THE SITE JUST KEEPS FREEZING AND I HAVE TOO RELOAD ALL THE TIME.. IT IS STARTING TOO BECOME A NUISANCE NOW. WILL YOU EVER HAVE SKY POKER AS A DOWNLOAD MAY BE THEN IT MAY WORK BETTER!!!! I ALSO HAVE PROBLEMS WHEN TRYING TOO PLAY THE 10.30PM FREEROLE AS IT TAKES AROUND 5 TO 8 MINUTES TOO LOAD THE TABLES 'THAT CANNOT BE RIGHT' PLEASE PLEASE DO SOMETHING ABOUT THIS SO ALL OF US THAT ARE HAVING ISSUES CAN ENJOY THE SITE AS YOU SHOULD BE ABLE TOO................
We have been looking into disconnection issues for a while now and as Sky Adam has said earlier in this discussion: 'Whilst our investigations are still ongoing, we have not yet found evidence of any issues in any aspect of the Sky Poker platform, which would cause a user to disconnect or fail to reconnect during play'.
We will however continue to investigate and post any updates right here.
Can i ask though that any issues you come across are reported in the way described here by Sky Rich so that we have all the details necessary to investigate properly.
Regarding a download client; this is undergoing some final testing and will be available soon.
Regards
Lee