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Containment thread, Site Issues

Tikay10Tikay10 Member, Administrator, Moderator Posts: 167,273
edited June 2020 in Poker Chat
There have been multiple reports of site issues this evening, typically "Communication error, please reload table".

It has been reported to the Office & escalated to the Tech Team.

There is nothing else I can do at this stage.

If you have further issues, please post them on this thread & I will ensure the Suits see them.

I'm going to close the other threads which reported this so we can keep all the feedback in one place.

Apologies.
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Comments

  • TsaaaarTsaaaar Member Posts: 368
    Just went again
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  • NOSTRINOSTRI Member Posts: 1,459
    Refund my chips or I'm calling the police.
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  • gregkdy82gregkdy82 Member Posts: 530
    Absolute joke really. Why are sng still starting when the site knows about these problems?

    I only started playing an hour ago and assumed that this problem which has been happening for near 24 hours would be resolved. Started 7 sng as soon as i logged on I started getting problems from the start to the finish of those games. I lost 3 of them. I expect refunded for those three losses (2 x £11 + £3.30) as i was clearly hampered by a problem with sky poker. Do I have to go on live chat or will it be done automatically?

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  • hurloon1hurloon1 Member Posts: 8
    happened 5 times within the last hour. everyone timing out allover. games should prob be stopped at this stage
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  • steveyseesteveysee Member Posts: 74
    thanks tikay

    7pm 3k 55£ playing a raise pot and it buffered me out of the hand ridic

    7.25pm sat to 3k hyper missed a load of hands

    7@7 went off at 19.25 ish too has only just reopened (19.55)

    couple other tables buffered/reload message and actually reopened


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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 167,273

    All noted guys, & the Suits have their eyes on this thread.

    It's been escalated to the Techies, so they are on the case too.

    Feel free to contact Customer Care if you wish.

    As to possible refunds, the priority right now is to resolve the issues. Sky Poker have always been fair & reasonable when these things happened previously, & I'm sure that will be the case here, but that won't be looked at until the morning.



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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 167,273
    edited June 2020
    Earlier, a number of players were seen to be "sat out" (as in disco'd presumably) , but at present it seems to be playing normally as far as I can see. It's intermittent though, so may return.

    Please don't hesitate to report further problems, as the Suits & Techies are on the thread.
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  • mumsiemumsie Member Posts: 7,820
    gregkdy82 said:

    Absolute joke really. Why are sng still starting when the site knows about these problems?

    I only started playing an hour ago and assumed that this problem which has been happening for near 24 hours would be resolved. Started 7 sng as soon as i logged on I started getting problems from the start to the finish of those games. I lost 3 of them. I expect refunded for those three losses (2 x £11 + £3.30) as i was clearly hampered by a problem with sky poker. Do I have to go on live chat or will it be done automatically?

    It must be serious if you have an issue, your not one to moan.

    On that note.

    Can I have refunds for all the ones I lost today, but not the one I came third in, i would like that one forgotten about please.
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  • johnnyyjohnnyy Member Posts: 6
    just happened again nightmare!!
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  • StayOrGoStayOrGo Member Posts: 12,136
    Hi @Tikay10

    It's been OK for the last 20 minutes or so. Fingers crossed, all will be well.

    Many thanks for your quick response.

    Opps, maybe spoke a bit too soon, minor blip as I typed this.
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  • EnutEnut Member Posts: 3,432
    Yup not getting to play a hand
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  • Allan23Allan23 Member Posts: 874
    Just timed out of a freeroll give me my money back now :s:s:s absolute joke really.
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  • EssexphilEssexphil Member Posts: 8,520
    I have found a workaround for this. Worked on both days.

    Just get 2-outered in every tournament before the problems start...

    :)
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  • thedazzmanthedazzman Member Posts: 939
    Just happened to me again @ 20:41.

    Tables all resumed okay after clicking reload table button. No harm done this time, just a little inconvenienced
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  • MP33MP33 Member Posts: 6,299
    still going - Just got timed out with nut flush - lovely
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  • EnutEnut Member Posts: 3,432
    Essexphil said:

    I have found a workaround for this. Worked on both days.

    Just get 2-outered in every tournament before the problems start...

    :)

    I've been doing that for weeks.
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  • DuesenbergDuesenberg Member Posts: 1,746
    FYI I've been noticing this glitch happening for a few days now but this evening it looks like its frequency has skyrocketed.
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  • PKRParPKRPar Member Posts: 2,239
    main event table just froze, but just for a minute. 8.47pm
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  • TsaaaarTsaaaar Member Posts: 368
    just happened twice in the last 5 mins or so
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  • rabdenirorabdeniro Member Posts: 4,355
    Just happened to me @20.49.
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