I cannot open a table at all. Stuck saying loading but it is not the normal loading screen. It is akin to simple web pages where they remove all graphics and color and just have basic text, which in this case say's 'loading'.
Sorry about this. There's a limited amount I can do at this time of the evening, but I'll make sure the info goes across to the right people in the morning.
It's highly unlikely I can get any help from the Techies tonight though.
You can try Customer Care, they may have better access than me.
Yep...had table issues tonight too (Not opening....failure to relaunch etc etc)
Not an ideal solution guys...but shut down everything. WAIT a few mins (while the system thinks you are not logged in), then reopen.
I have noticed if you shut down a table now...the 'sounds of the table' are still there in background. IE...lag closing table...to go with the lag opening tables and updating lobby.
I've spoken to the Service Desk & they are fully aware of the issues. It appears to be a site-wide (i.e., all SB&G Products) "Network Issue".
I'm not really sure what "Network Issue" means, but I rather fancy it's something external, but it's being treated as a Priority 1 & all hands are on deck.
If I hear further, I'll let you know.
I am getting many players saying the site seems to be recovering.
Comments
Hi guys,
Sorry about this. There's a limited amount I can do at this time of the evening, but I'll make sure the info goes across to the right people in the morning.
It's highly unlikely I can get any help from the Techies tonight though.
You can try Customer Care, they may have better access than me.
Not an ideal solution guys...but shut down everything. WAIT a few mins (while the system thinks you are not logged in), then reopen.
I have noticed if you shut down a table now...the 'sounds of the table' are still there in background. IE...lag closing table...to go with the lag opening tables and updating lobby.
Please send this info upstairs to the tech guys.
although the rewards freeroll is running smoothly
The £1 deep stack did not open for me, but instead the cannot connect/retry window opened instead. All other opened tourneys were running as normal.
I managed to open it from browser.
There was 4 from 6 sitouts on one of my tables too.
My guess.
All the correct people have been e-Mailed or contacted. I'll keep you updates as best I can.
Apologies.
UPDATE @ 20.15
Guys,
I've spoken to the Service Desk & they are fully aware of the issues. It appears to be a site-wide (i.e., all SB&G Products) "Network Issue".
I'm not really sure what "Network Issue" means, but I rather fancy it's something external, but it's being treated as a Priority 1 & all hands are on deck.
If I hear further, I'll let you know.
I am getting many players saying the site seems to be recovering.