Very good point 4Evergreen. (blatant Bump ) Posted by Lambert180
Not forgotten Sir, just nearing the top of a very long list. There have been some fun & games overnight, & the texts, e-Mails & phone calls have been rather more numerous than I would have wished.
In Response to Re: Let me know when you bring back the 30p DYM's : Not forgotten Sir, just nearing the top of a very long list. There have been some fun & games overnight, & the texts, e-Mails & phone calls have been rather more numerous than I would have wished. Posted by Tikay10
In Response to Re: Let me know when you bring back the 30p DYM's : I'll Bet!! GL mate!! Posted by HITMAN_RV
Seconded!
Don't wanna start a big discussion about it here, but you've made some good points recently Dave that in parts the community seems to be falling apart at the seems. Just seems to be so much anger, moaning etc... I know this always existed but just seems to be getting more widespread. It's sad to see because Sky don't have to offer and maintain the forum and all this crying can only be bad for the future of it.
This was discussed at length in Tuesday's Management Meeting, and no definite decision has been made as of yet, things will conmtinue "as are" for another week or two at least, I believe.
Detailed stats & numbers were produced from an analysis of all the traffic on both 30p & 60p DYM's in the preceding 3 months, then compared with the current week, when 30p DYM's were removed.
It clearly showed much increased traffic at the 60p level, more than offsetting overall the loss of traffic from the 30p DYM's. Some players did not move up, obviously, but most appeared to have done so, perhaps playing less games at the higher level.
This was a bit of a surprise (to me), because overall site traffic in the last week or two has been the lowest since late August last year, due to the lovely weather. As you know, I assume, online poker is extremely seasonal, & good & bad weather have massive affect on traffic. For online poker volume, sunshine is bad, snow is good.
So to see the aggregate margin increase on 60p DYM's compared to the combined 30p & 60p DYM's despite the good weather suggests it has not met with much Client disapproval, though obviously not everyone will be happy.
It's quite a balancing act this. It's a business, & as such, has a duty to grow. It does that by making customers happy (or trying to....), by ensuring a steady flow of new customers, trying to keep as many as possible happy, such that they stay, jiggling & refreshing the product range offered to customers, maintaining a flow of new & different stuff, keeping up the stream of different Promotions, & ensuring it pays attention to it's USP's.
Customers come & go, just like in any business, the key is to provide a suite of products that ensure growth, by keeping existing customers happy, & bringing in new ones.
Thanks to the loyalty of our core customers, that y-o-y growth has been unbroken since we opened, so we will continue to listen seriously to any & all concerns as to the products, & try to make the right decisions along the way.
It will be discussed again in next Tuesday's Management Meeting, & I'll let you all know what is decided.
"As a general rule, Sky Poker believe that Customer Care is the route if players are unhappy about anything, & don't encourage me to try & deal with these things personally, though I do when I can."
i appreciate this which is why i emailed customer care 5 days ago asking why and were the games had gone and whether they were coming back
still no reply
it is probably folly comparing the service to ps but i will anyway. I have played there less than here but have had the need to send two messages. One was replied to within fifteen minutes the other five and both were settled immediately (both occasions the tables "froze" on me and my buy ins were refunded without question or me even asking for them to be)
The other time i have used sky live help it took 45 minutes for the issue to be resolved (same as the ps problem) and the operative did not even no what a dym was (thought it was a vegas game for twenty minutes) The service was friendly but seemed to have no knowledge of poker.
Well i think i will be M.I.A. playing wise until the new DL is up and running.The 30p dym's were all i was willing to risk with my set-up as is.The only other option is the 35p BH which i sat in the lobby for over an hour and still only 3 players 7 more needed before giving up the other day(could have played 2 dym's in that time). C'est la vie 5504 games 3270 of them 30p dym's.
I do agree, and alot of business do have loss-leaders specifically designed to draw people in even if they're not making a killing/profit on them.
30p DYMs do exactly this job, I still doubt they can cause much of a negative affect for Sky but even if it does, it's something that helps draw players in. For example some people play on particular sites because they offer more generous freerolls than others and once a player is on a site doing that, it's only a certain amount of time before they love the game and do deposit.
All this aside, I think the best thing to do is wait for next Tuesday for Tikay to take part in the management meeting and then get back to us on their conclusions.
I wonder how long it will take the powers that be to scrap the 60p games and force those people on to the 1.15p tables and so on...what happened to responsible gambling?
I wonder how long it will take the powers that be to scrap the 60p games and force those people on to the 1.15p tables and so on...what happened to responsible gambling? Posted by CAMPER18
Wow not very often Im disappointed with a Tikay reply but that really was a fob off !!!
They had a LENGTHY meeting but no decision as yet for a week or two at LEAST. Sounds like they are hoping the complaints die down and we go away quietly ??
Well my fiver will not be put on my BR until the 30p DYM is back. That should get them worrying lol !!
here`s why i think the 30p dyms have been removed if u grind say 2000 in a month then u get £24 c4p back and generate £100 pounds for sky thus netting them £76, now that 60p dyms are the lowest u still grind 2000 games u get £24 c4p back and generate £200 for sky thus netting them £176 pounds.so at 30ps u get 24% rake back and at 60ps u get 12%,so there u have it................
Comments
(blatant Bump
GL mate!!
Don't wanna start a big discussion about it here, but you've made some good points recently Dave that in parts the community seems to be falling apart at the seems. Just seems to be so much anger, moaning etc... I know this always existed but just seems to be getting more widespread. It's sad to see because Sky don't have to offer and maintain the forum and all this crying can only be bad for the future of it.
Good afternoon.
This was discussed at length in Tuesday's Management Meeting, and no definite decision has been made as of yet, things will conmtinue "as are" for another week or two at least, I believe.
Detailed stats & numbers were produced from an analysis of all the traffic on both 30p & 60p DYM's in the preceding 3 months, then compared with the current week, when 30p DYM's were removed.
It clearly showed much increased traffic at the 60p level, more than offsetting overall the loss of traffic from the 30p DYM's. Some players did not move up, obviously, but most appeared to have done so, perhaps playing less games at the higher level.
This was a bit of a surprise (to me), because overall site traffic in the last week or two has been the lowest since late August last year, due to the lovely weather. As you know, I assume, online poker is extremely seasonal, & good & bad weather have massive affect on traffic. For online poker volume, sunshine is bad, snow is good.
So to see the aggregate margin increase on 60p DYM's compared to the combined 30p & 60p DYM's despite the good weather suggests it has not met with much Client disapproval, though obviously not everyone will be happy.
It's quite a balancing act this. It's a business, & as such, has a duty to grow. It does that by making customers happy (or trying to....), by ensuring a steady flow of new customers, trying to keep as many as possible happy, such that they stay, jiggling & refreshing the product range offered to customers, maintaining a flow of new & different stuff, keeping up the stream of different Promotions, & ensuring it pays attention to it's USP's.
Customers come & go, just like in any business, the key is to provide a suite of products that ensure growth, by keeping existing customers happy, & bringing in new ones.
Thanks to the loyalty of our core customers, that y-o-y growth has been unbroken since we opened, so we will continue to listen seriously to any & all concerns as to the products, & try to make the right decisions along the way.
It will be discussed again in next Tuesday's Management Meeting, & I'll let you all know what is decided.
In the interim, keep the feedback coming please.
Thank you.
Well i think i will be M.I.A. playing wise until the new DL is up and running.The 30p dym's were all i was willing to risk with my set-up as is.The only other option is the 35p BH which i sat in the lobby for over an hour and still only 3 players 7 more needed before giving up the other day(could have played 2 dym's in that time).
C'est la vie 5504 games 3270 of them 30p dym's.
30p DYMs do exactly this job, I still doubt they can cause much of a negative affect for Sky but even if it does, it's something that helps draw players in. For example some people play on particular sites because they offer more generous freerolls than others and once a player is on a site doing that, it's only a certain amount of time before they love the game and do deposit.
All this aside, I think the best thing to do is wait for next Tuesday for Tikay to take part in the management meeting and then get back to us on their conclusions.
They had a LENGTHY meeting but no decision as yet for a week or two at LEAST. Sounds like they are hoping the complaints die down and we go away quietly ??
Well my fiver will not be put on my BR until the 30p DYM is back. That should get them worrying lol !!
Are there really people that grind 2000 30p dyms in a month? I would like to give them some advice
Waiting.!