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Lobby won't open

15681011

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  • PRhack93PRhack93 Member Posts: 33
    PRhack93 said:

    all working for me now

    i take that back, the existing games work fine but stupidly regged the main and now thats got the same issue as before. must be a problem that happens when registering a game
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 169,028
    PRhack93 said:

    PRhack93 said:

    all working for me now

    i take that back, the existing games work fine but stupidly regged the main and now thats got the same issue as before. must be a problem that happens when registering a game
    @PRhack93


    Please see my previous Post.

    Hopefully, we are seeing the situation gradually recover now.
  • PRhack93PRhack93 Member Posts: 33
    Tikay10 said:

    PRhack93 said:

    PRhack93 said:

    all working for me now

    i take that back, the existing games work fine but stupidly regged the main and now thats got the same issue as before. must be a problem that happens when registering a game
    @PRhack93


    Please see my previous Post.

    Hopefully, we are seeing the situation gradually recover now.
    oh my bad, didnt see that. appreciate your swift reply
  • wynne1938wynne1938 Member Posts: 20,554
    TABLE NOT LOADING
  • MattBatesMattBates Member Posts: 4,118
    Tikay10 said:


    UPDATE @ 20.15


    Guys,

    I've spoken to the Service Desk & they are fully aware of the issues. It appears to be a site-wide (i.e., all SB&G Products) "Network Issue".

    I'm not really sure what "Network Issue" means, but I rather fancy it's something external, but it's being treated as a Priority 1 & all hands are on deck.

    If I hear further, I'll let you know.

    I am getting many players saying the site seems to be recovering.
    What priority number is the software issues that have been going on for months?
  • wynne1938wynne1938 Member Posts: 20,554
    Came out and restarted app,cannot load sky at all
  • wynne1938wynne1938 Member Posts: 20,554
    lost 2 games now
  • wynne1938wynne1938 Member Posts: 20,554
    absolutely stressed out. expect sky to refund me for tonights registrations .good night
  • Telmison74Telmison74 Member Posts: 1,123
    Not able to get into Mini after late registering.
  • tomgooduntomgoodun Member Posts: 3,754
  • kapowblamzkapowblamz Member Posts: 1,582
    All gone Pete Tong again
  • tomgooduntomgoodun Member Posts: 3,754
    How do I get money refunded for the tournaments I’m regged for but can’t play due to site issues?
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 169,028
    tomgoodun said:

    How do I get money refunded for the tournaments I’m regged for but can’t play due to site issues?


    @tomgoodun


    I don't know yet Tom, I'll let you know in the morning when things have calmed down a bit.
  • K0BAYASHlK0BAYASHl Member Posts: 2,027
    I would speak to CC in the morning. Imagine they busy atm
  • tomgooduntomgoodun Member Posts: 3,754
    Tikay10 said:

    tomgoodun said:

    How do I get money refunded for the tournaments I’m regged for but can’t play due to site issues?


    @tomgoodun


    I don't know yet Tom, I'll let you know in the morning when things have calmed down a bit.
    Ok, thanks for the prompt reply.
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 169,028

    All gone Pete Tong again

    @kapowblamz

    I have reports from the Service Team that the problem reared it's head again at around 9pm, but has since started to recover again.

    It's an external network issue affecting many areas & businesses, so to a degree, all SB&G can do is monitor it & attempt to mitigate where possible.
  • PAPABURGPAPABURG Member Posts: 36
    Tikay10 said:

    All gone Pete Tong again

    @kapowblamz

    I have reports from the Service Team that the problem reared it's head again at around 9pm, but has since started to recover again.

    It's an external network issue affecting many areas & businesses, so to a degree, all SB&G can do is monitor it & attempt to mitigate where possible.
    Fingers crossed it's sorted soon - is anyone playing???
    Otherwise expensive though isn't it, hopefully skypoker will refund accordingly. I'm currently in 5 tournies totalling £126.50; ouch. Was in some others earlier where the same thing happened; frustrating for all
  • PAPABURGPAPABURG Member Posts: 36
    MattBates said:

    Tikay10 said:


    UPDATE @ 20.15


    Guys,

    I've spoken to the Service Desk & they are fully aware of the issues. It appears to be a site-wide (i.e., all SB&G Products) "Network Issue".

    I'm not really sure what "Network Issue" means, but I rather fancy it's something external, but it's being treated as a Priority 1 & all hands are on deck.

    If I hear further, I'll let you know.

    I am getting many players saying the site seems to be recovering.
    What priority number is the software issues that have been going on for months?
    With your clout Matt, I expect we'll now see new software tomorrow!
  • PAPABURGPAPABURG Member Posts: 36
    I am now playing.... decimated
  • MAXALLYMAXALLY Member Posts: 17,614
    PAPABURG said:

    I am now playing.... decimated

    GL in the SPT Semi Final.

    PAPABURG 16000 1 SPT Online Semi - 4 Seats GT
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