If it helps anyone I deleted the client restarted my PC and re-downloaded. I've been playing this evening with no crashes although only played max 7 tables in one go.
I am a poor player by any standards so when the software keeps stalling or lagging it makes my life on this site pretty irritating. Have just regged for a minor tourney but ten mins in have not been able to play a hand. What is the point in playing here in these circumstances?
I have just stumbled upon this thread, as I rarely read the forums, this week I have been participating in the DYM challenge playing 1800 games since Monday, and I have had endless problems with this. I've lost count how many times this has happened to me, id estimate over 50 times minimum, I have a very good laptop that cost over £1000 and have experienced this problem previously, a few times a week when playing Spins or MTTS, and all of my friends who also play on Sky are the same, but this week it got so bad (Sky client was closing every 2-5 mins for over an hour when only trying to play 3-4 tables at a time, and nothing else running on my computer), and after talking to technical support I thought it must be a problem with my laptop, so I was forced to rush out and buy a whole new £900 laptop in the middle of the challenge just to avoid losing out on 1st place on the leader board. I have lost hundreds of pounds due to missing hands in DYMs this week, especially the turbo DYMS, were missing a couple of hands is huge.
I have just stumbled upon this thread, as I rarely read the forums, this week I have been participating in the DYM challenge playing 1800 games since Monday, and I have had endless problems with this. I've lost count how many times this has happened to me, id estimate over 50 times minimum, I have a very good laptop that cost over £1000 and have experienced this problem previously, a few times a week when playing Spins or MTTS, and all of my friends who also play on Sky are the same, but this week it got so bad (Sky client was closing every 2-5 mins for over an hour when only trying to play 3-4 tables at a time, and nothing else running on my computer), and after talking to technical support I thought it must be a problem with my laptop, so I was forced to rush out and buy a whole new £900 laptop in the middle of the challenge just to avoid losing out on 1st place on the leader board. I have lost hundreds of pounds due to missing hands in DYMs this week, especially the turbo DYMS, were missing a couple of hands is huge.
I feel for you Mr Smith - i've played in a lot of your games this last fortnight, you must have lost hundreds of pounds due to this.
(Completely separate question to the issue in hand, but even if you win the challenge, how much money has it cost you in loss of normal earnings + loss due to connection issues? - Has it been worth it to win the 3500gpb package?)
I have self banned my chat on the tables so can't chat to people about it but if anyone can get a message to Vlallia and Timmyrara about this I would like to know if they have the same problem - if they do, then I cannot think of any high tabling regular who ISN'T affected by this on Skypoker.
We know that it affects all of the following players: Myself, Mayhem, Heddoh, Reflex, Jac35, GSmith, Johnmonty, Nutter, Duesenberg. It is blindingly obvious that the correlation is that we all play 10+ tables for extended periods of time and this is the issue.
A fix on this needs to happen asap Sky - I know these players are winning regulars who aren't great for the longevity of the game but these are also players that hand over thousands of pounds of rake every single day to the site, for such a monstrous company as Skybet/Skypoker this is surely unacceptable?
Can Sky Sam (or a technical support person) give us an update please?
I have self banned my chat on the tables so can't chat to people about it but if anyone can get a message to Vlallia and Timmyrara about this I would like to know if they have the same problem - if they do, then I cannot think of any high tabling regular who ISN'T affected by this on Skypoker.
I've messaged Timmy's girlfriend to ask her to pass a message on. She says he plays at certain times to avoid this happening - hopefully will get more information from him soon. Watch this space.
I am also having these problems. It is actually unplayable i have tried both browser and the download client just constantly timing me out and lagging. My PC is literally brand new i have had to buy one today as my other one broke.
I have always played with lag and crashed occasionally, but I put it down to a slow broadband speed where I live. Crashing tends to happen when lag is at its worst and a fresh table tries to load that I've been on a waiting list for. I have to shut down via task manager and when I log back in I've been removed from all my tables. When rejoining tables 'auto top up' is disabled which isn't the end of the world but last night I lost a big pot and was dealt AA the next hand with 20bb facing a 3bet☹️. From my end I still believe it to be speed related.
Thanks Tikay - could you confirm if we are we talking weeks, months, or 2019? - I hope to play full time for the summer months of June, July and August but if this issue is not fixed by then I will be unable to do so.
I have always played with lag and crashed occasionally, but I put it down to a slow broadband speed where I live. Crashing tends to happen when lag is at its worst and a fresh table tries to load that I've been on a waiting list for. I have to shut down via task manager and when I log back in I've been removed from all my tables. When rejoining tables 'auto top up' is disabled which isn't the end of the world but last night I lost a big pot and was dealt AA the next hand with 20bb facing a 3bet☹️. From my end I still believe it to be speed related.
I am sure you are anyway - but please lets try to escalate this to the guys at the top as a matter of urgency and try to find a fix? - It certainly would appear that anyone who is multi - tabling 9/10+ tables is having crash issues.
Can I get a response to the question of when the new software will be available (many people seem to have mentioned that there is new software coming soon) and if that will fix this issue?
Please keep us updated - really appreciate your responses here, its far far far better than the official email/live chat support channels.
It's already been escalated, please see my other replies.
Will the new software fix this issue? It had better, yeah......;)
Date of new software? As I've stated previously, no, I won't be giving dates yet. Transition to the new software is immensely complex, & if the date moves back, people will use the dates I give as a stick to beat Sky Poker with, you know what poker players are like.
There are weekly reports circulated amongst the Team as to progress with the new Software, & I get copies of these, and please be assured it's a serious project being overseen at Director level of SB&G.
Thanks Tikay - could you confirm if we are we talking weeks, months, or 2019? - I hope to play full time for the summer months of June, July and August but if this issue is not fixed by then I will be unable to do so.
Apologies for not replying, you asked the question on Saturday, which was a bit of a weird day for me & those who work or play at Sky Poker, what with one thing & another.....
The answer prior to Saturday was what I said to you earlier last week, & have said many times to all who ask;
"Date of new software? As I've stated previously, no, I won't be giving dates yet. Transition to the new software is immensely complex, & if the date moves back, people will use the dates I give as a stick to beat Sky Poker with, you know what poker players are like.
There are weekly reports circulated amongst the Team as to progress with the new Software, & I get copies of these, and please be assured it's a serious project being overseen at Director level of SB&G."
By narrowing it down, I get exploited, so the answer was the same for everyone - "no, no dates will be made known yet".
However.....
The world changed on Saturday, or at least the world of Sky Poker did, when the proposed takeover was became known.
At this stage, it's unclear how Sky Poker will move forward from here, as the proposed takeover changes so many things.
The best answer, really, is to solve this pesky problem some players are currently experiencing, that's the right way forward for now. I know, with 100% certainty, as I pester @Sky_SamT every day, they are doing everything they can to get it sorted.
Crashed for me tonight for 15 mins when on FT of main (no it's not a brag post). Wouldn't let me connect via pc, phone or tablet also tried via both my main and back up internet connections. The amount of money this has potentially cost people is staggering.
I found I could create lag on cue by clicking a part of the screen on the d/l playing 8 tables. I recorded it on my mobile, not a brilliant recording, but I will post it anyway, it might help.
Comments
I was playing 3 tables at the time fwiw.
(Completely separate question to the issue in hand, but even if you win the challenge, how much money has it cost you in loss of normal earnings + loss due to connection issues? - Has it been worth it to win the 3500gpb package?)
I have self banned my chat on the tables so can't chat to people about it but if anyone can get a message to Vlallia and Timmyrara about this I would like to know if they have the same problem - if they do, then I cannot think of any high tabling regular who ISN'T affected by this on Skypoker.
We know that it affects all of the following players: Myself, Mayhem, Heddoh, Reflex, Jac35, GSmith, Johnmonty, Nutter, Duesenberg. It is blindingly obvious that the correlation is that we all play 10+ tables for extended periods of time and this is the issue.
A fix on this needs to happen asap Sky - I know these players are winning regulars who aren't great for the longevity of the game but these are also players that hand over thousands of pounds of rake every single day to the site, for such a monstrous company as Skybet/Skypoker this is surely unacceptable?
Can Sky Sam (or a technical support person) give us an update please?
Morning.
As you can imagine, Sam is a bit busy this morning, what with this & that.
However, I drew his attention to the ongoing situation, & he has escalated it further this morning, & it is being further analysed now.
Apologies to those inconvenienced.
I'm going to have to install on my laptop and hope for the best.
I have to shut down via task manager and when I log back in I've been removed from all my tables.
When rejoining tables 'auto top up' is disabled which isn't the end of the world but last night I lost a big pot and was dealt AA the next hand with 20bb facing a 3bet☹️.
From my end I still believe it to be speed related.
If this doesnt get sorted soon id hate to change sites because i am very loyal to sky but i would have to play elsewhere.
As ive not experienced any problems , Ive just done a few broadband speed tests.
https://www.broadbandspeedchecker.co.uk
http://www.speedtest.net/result/7256283642
http://www.mybroadbandspeed.co.uk/speedtester/
Crazy how I was one of the ones who's client worked almost perfectly and then one tiny update later I can't even play 1 table.
Fwiw I can play on my crappy laptop fine. The laptop uses AMD graphics and AMD cpu but my desktop uses Nvidia graphics and an Intel cpu.
Thanks Tikay - could you confirm if we are we talking weeks, months, or 2019? - I hope to play full time for the summer months of June, July and August but if this issue is not fixed by then I will be unable to do so.
Hi Tikay, any response to this please?
The answer prior to Saturday was what I said to you earlier last week, & have said many times to all who ask;
"Date of new software? As I've stated previously, no, I won't be giving dates yet. Transition to the new software is immensely complex, & if the date moves back, people will use the dates I give as a stick to beat Sky Poker with, you know what poker players are like.
There are weekly reports circulated amongst the Team as to progress with the new Software, & I get copies of these, and please be assured it's a serious project being overseen at Director level of SB&G."
By narrowing it down, I get exploited, so the answer was the same for everyone - "no, no dates will be made known yet".
However.....
The world changed on Saturday, or at least the world of Sky Poker did, when the proposed takeover was became known.
At this stage, it's unclear how Sky Poker will move forward from here, as the proposed takeover changes so many things.
The best answer, really, is to solve this pesky problem some players are currently experiencing, that's the right way forward for now. I know, with 100% certainty, as I pester @Sky_SamT every day, they are doing everything they can to get it sorted.
Soon as I hear more, I will let everyone know.
Wouldn't let me connect via pc, phone or tablet also tried via both my main and back up internet connections.
The amount of money this has potentially cost people is staggering.
Hi @mumsie,
Can't do any harm to stick it up - if you do, I'll pass it on to Team Tech.