I FOR ONE AM SAD TO SEE MRBURNS GO EVEN THOUGH HE MADE ME THE BUBBLE BOY TWICE HE CAME ACROSS AS A GOOD GUY THIS IS THE BEST POKER COMMUNITY GOING LETS DO ALL WE CAN TO KEEP PEOPLE NOT LOSE THEM!
? is this the same hurst who posted up a week or so ago, asking how he could skank the state.. god blees. Posted by wayne1958
Sigh.
There was nothing wrong with that thread, the lad wanted genuine advice. From Hurst's point of view, if the few times he posts on this forum, he gets such stupid posts as this one (there's no other word for it, I'm afraid), then it's no wonder he can't be bothered posting on here anymore.
EDIT: Wow, 6 posts in the time it took me to write that.
I a also aware of the new software due to come out but it's communication that's wrong so I won't go into the ins and outs of the connection probs and yes I have had a lot of refunds but that is also very bad for the site. Let's face it even though they are asks brand I doubt they are run as anything but a separate business unit living and dying by P and L.
I myself have run teams companies and currently have a small business and know that I have seen over the years many excellent corporate products get binned when communication with their customer base fall down. I also feel very able to talk about these problems after having to deal with them with companies many times.
I except everybody has their own views but this communication problem comes up time and time again so something is going very badly wrong.
As players and yes even though I have mainly moved away I want to come back or again I wouldn't bother doing this, can we suggest to sky to help them see it from the customer side of the fence.
Look at the great work hitman and others have done in DTD couldn't somebody like them be a players rep for example
We can moan but far better to suggest a way forward even if sky are unsure themselves what to do we can be the ones to find a solution as it is all our benefits at any level to make this work and keep a great site with something unique a community in poker.
In Response to Re: After over 4 years on Sky having to leave the site for 90% of my play : WHAT ARE YOU ACTUALLY TALKING ABOUT!? 1) never called you challenged, that was a lighthearted comment about the guy who made the thread 'Sort it our sky!!!!!' so wind your neck in. 2) I have zero clue what year long challenge your talking about, my comment about people with sad lives is based soley about this thread. so again, wind your neck in. 3) Quite funny, im certain in my last post to you and to another. I actually said 'you all have points'. gees you have a long neck. 4) My comments are perfectly justifiyable, if people decide to comment about skys problems in an arrogant way then they can expect the same from me, i know alot of people agree with me, and have told me they do. but obv they dont wanna get into agruments so most likely wont post to say so. you have nothing constructive to say, hence your closing statement. This means you obviously dont have anything else to say so BUUUUUH-BYYYYYYYYE Posted by hurst05
Apologies if this detracts from the OP but I feel it has to be said for the good of the community.
Your not replying to my original question spoke volumes however you went on to confirm what I thought with the above remark.
To allude that someone is in some way "Challenged" purely based on their words or your interpretation of them is derogatory and is classed as 'discrimatory language'. This type of language in the words of various bullying charities has 'potential to be very offensive' and while obviously intended as a joke and not aimed directly at an individual with learning difficulties, the comment could easily be understood as ridiculing people in society with a particular physical disability or learning difficulty.
The reason that this is more pertinent on THIS forum is because there is a very highly regarded thread called "Real Life". The thread includes stories and life experiences of Sky poker customers, some of those customers are or have loved ones who face "Challenges". As someone who seems to be well regarded on this site I would hope that you appreciate how simple "Light Hearted" comments could actually have a deeper impact on the reader.
I implore you that before making anymore throwaway comments on a public forum you consider your words and how they affect others.
Guys, PLEASE. If the thread gets closed again, you'll only have yourslves to blame. Can you please swerve the personal stuff, then we can have a good debate. Thanks. Posted by Tikay10
I was one of the people complaining about the Sky software and connection issues. Now i'm not saying we should all have to upgrade our PC and internet connections, but, it works.
If you have windows 7 then you need 6gb+ of ram to not experience issues if multitabling - and also means you'll need 64bit windows 7 to run />4gb ram.
Another thing that seems needed is a 1gb+ dedicated graphics card, inbuilt graphics cards just can't handle all the adobe animations.
My old laptop was fast for most things with an i3 processor and 4gb ram but still suffered lag on more than 4 tables, possibly due to not having dedicated graphics.
My new PC is a Quad core i5, 8gb ram, 2gb graphics. I also upgraded my ethernet cable to a Cat 6. Internet Ping of 25ms, 8mbps D/L speed.
I can now run 20 tables without a single bit of lag and I left all tables open for 16 hours today and yesterday during peak times and didn't get disconnected once. This would seem to confirm that problems are mostly on the user end as I had terrible problems on my old laptop with the same internet connection.
(I do however think Skypoker should obviously be able to run on much lower spec computers, and without so many disconnects when using wi-fi or 3g dongles. I know that on pokerstars I have played with terribly patchy 3g connections and only been disconnected for a few seconds at the worst, whereas skypoker wouldn't stand a chance.)
If your Internet ping is high when using a Cat6 ethernet cable then upgrading your computer won't really achieve much. If however your ping and D/L speed are good then it is nearly always a problem with your PC/laptop.
Hopefully some of these tips will help you guys. I've been tearing my hair out for months trying to get my old laptop to multitable without lag, and my new £350 PC fixed all my problems instantly.
OS Name Microsoft Windows 7 Home Premium Version 6.1.7601 Service Pack 1 Build 7601 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name 7-PC System Manufacturer System manufacturer System Model System Product Name System Type x64-based PC Processor Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz, 2933 Mhz, 4 Core(s), 8 Logical Processor(s) BIOS Version/Date American Megatrends Inc. 0303, 25/05/2010 SMBIOS Version 2.5 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume1 Locale United Kingdom Hardware Abstraction Layer Version = "6.1.7601.17514" User Name 7-PC Time Zone GMT Daylight Time Installed Physical Memory (RAM) 6.00 GB Total Physical Memory 5.99 GB Available Physical Memory 4.37 GB Total Virtual Memory 12.0 GB Available Virtual Memory 10.3 GB Page File Space 5.99 GB Page File C:\pagefile.sys nvida 470-gtx 1.25 gb... and still get disconiction probs,
In Response to Re: After over 4 years on Sky having to leave the site for 90% of my play : Apologies if this detracts from the OP but I feel it has to be said for the good of the community. Your not replying to my original question spoke volumes however you went on to confirm what I thought with the above remark. To allude that someone is in some way "Challenged" purely based on their words or your interpretation of them is derogatory and is classed as 'discrimatory language'. This type of language in the words of various bullying charities has 'potential to be very offensive' and while obviously intended as a joke and not aimed directly at an individual with learning difficulties, the comment could easily be understood as ridiculing people in society with a particular physical disability or learning difficulty. The reason that this is more pertinent on THIS forum is because there is a very highly regarded thread called " Real Life ". The thread includes stories and life experiences of Sky poker customers, some of those customers are or have loved ones who face "Challenges". As someone who seems to be well regarded on this site I would hope that you appreciate how simple "Light Hearted" comments could actually have a deeper impact on the reader. I implore you that before making anymore throwaway comments on a public forum you consider your words and how they affect others. Posted by MyZo
apologies, i genuinly did not see your post. It was genuinly a joke, anyone has aggrevances with it then PM me. FWIW i have a close family member with learning difficulties.
OS Name Microsoft Windows 7 Home Premium Version 6.1.7601 Service Pack 1 Build 7601 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name 7-PC System Manufacturer System manufacturer System Model System Product Name System Type x64-based PC Processor Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz, 2933 Mhz, 4 Core(s), 8 Logical Processor(s) BIOS Version/Date American Megatrends Inc. 0303, 25/05/2010 SMBIOS Version 2.5 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume1 Locale United Kingdom Hardware Abstraction Layer Version = "6.1.7601.17514" User Name 7-PC Time Zone GMT Daylight Time Installed Physical Memory (RAM) 6.00 GB Total Physical Memory 5.99 GB Available Physical Memory 4.37 GB Total Virtual Memory 12.0 GB Available Virtual Memory 10.3 GB Page File Space 5.99 GB Page File C:\pagefile.sys nvida 470-gtx 1.25 gb... and still get disconiction probs, Posted by wayne1958
i see your problem wayne... Abstraction Layer Version = "6.1.7601.17514" ..no, no, no. Abstraction Layer Version = "6.1.7601.17515"
Hi Everyone This post started so well, MRBurns comments were imop a valid statement, some of us agree some disagree that's how it should be when you debate something, the problem started when some started to use a bit of abuse, not major i have herd worse. I think mrburns want Sky to be more open, sky need to be more responsive to any changes they may be doing, communicate sooner, point being, poker league, all they had to do was state a few days before that it was going to end, and say there's a replacement was in pipe line, bear with us. Its all down to communication no company can work offisantly with out communicating with its customers and we are it customers. hope this isn't abusive its just an observation, Good luck to everyone Glen
Hi Everyone This post started so well, MRBurns comments were imop a valid statement, some of us agree some disagree that's how it should be when you debate something, the problem started when some started to use a bit of abuse, not major i have herd worse. I think mrburns want Sky to be more open, sky need to be more responsive to any changes they may be doing, communicate sooner, point being, poker league, all they had to do was state a few days before that it was going to end, and say there's a replacement was in pipe line, bear with us. Its all down to communication no company can work offisantly with out communicating with its customers and we are it customers. hope this isn't abusive its just an observation, Good luck to everyone Glen Posted by _G_
Couldn't agree more, the withdrawel of tournaments with no notice such as the Survivor, and the 30p DYMs, are other examples of lack of communication with customers.
I think we need to remember that no poker site's software is perfect
Sky Poker is it's own entity (its not a skin), the software is unique and has been improved and updated 100s of times while i have been a player on Sky
The fact is, there will be glitches from time to time and i have also been affected by some of the disconnections and issues, but... tbh, it would only bother me if my sole source of income was poker... any isolated issues i have had have always been resolved by me contacting customer care.
As a recreational player, playing the Monday night DTD, or playing a few mtts, dyms and cash it really doesn't bother me if its not 100% smooth all the time. I accept it.
If you are not willing to accept the odd glitch, or disconnection, then that's fine. There are other sites out there as Hursty said.
One thing i would say tho, is that Sky Poker do care about their loyal customers, and they are happy to listen to eveyone's views. I don't know of any other sites that have the luxury of their own tikay, or the site themselves responding to any points raised personally. I think communication could be a little bit better in some areas tho, like on the community suggestions thread...
Constructive OP's like this are great, as are the constructive replies. But we have something unique here on this community. Let's not ruin it with petty squabbles or pointless moaning eh.
In Response to Re: After over 4 years on Sky having to leave the site for 90% of my play : Couldn't agree more, the withdrawel of tournaments with no notice such as the Survivor, and the 30p DYMs, are other examples of lack of communication with customers. Posted by 67Bhoys
Hi 67bhoys - of course communication can always be improved but just as many new things come along, others will end (some of which will come back). We always do things for a reason and with the customer in mind - not doing so wouldn't work for all of us. Where possible, we try to give reasonable notice.
Of course, as you will have seen on other debates on the community, not everyone agrees on how things should work. That will mean that inevetably, every decision we make will have fans and detractors. We accept this. Even something like late reg which many people love, others dont like.
One of the reasons we have the community (which few poker sites have) is to be able to communicate with our customers. We really do listen.
I think we need to remember that no poker site's software is perfect Sky Poker is it's own entity (its not a skin), the software is unique and has been improved and updated 100s of times while i have been a player on Sky The fact is, there will be glitches from time to time and i have also been affected by some of the disconnections and issues, but... tbh, it would only bother me if my sole source of income was poker... any isolated issues i have had have always been resolved by me contacting customer care. As a recreational player, playing the Monday night DTD, or playing a few mtts, dyms and cash it really doesn't bother me if its not 100% smooth all the time. I accept it. If you are not willing to accept the odd glitch, or disconnection, then that's fine. There are other sites out there as Hursty said. One thing i would say tho, is that Sky Poker do care about their loyal customers, and they are happy to listen to eveyone's views. I don't know of any sites that have the luxury of their own tikay, or the site themselves responding to any points raised personally. I think communication could be a little bit better in some areas tho, like on the community suggestions thread... Constructive OP's like this are great, as are the constructive replies. But we have something unique here on this community. Let's not ruin it with petty squabbles or pointless moaning eh. Posted by GREGHOGG
Thanks Greg - we will make a point of looking at the suggestions thread more regularly.
In Response to Re: After over 4 years on Sky having to leave the site for 90% of my play : Thanks Greg - we will make a point of looking at the suggestions thread more regularly. Posted by Sky_Poker
And hopefully the suggestions on the threads are constructive & worthy of looking at
Comments
Guys, PLEASE.
If the thread gets closed again, you'll only have yourslves to blame.
Can you please swerve the personal stuff, then we can have a good debate.
Thanks.
EDIT: Wow, 6 posts in the time it took me to write that.
can i have your baby?
Your not replying to my original question spoke volumes however you went on to confirm what I thought with the above remark.
To allude that someone is in some way "Challenged" purely based on their words or your interpretation of them is derogatory and is classed as 'discrimatory language'. This type of language in the words of various bullying charities has 'potential to be very offensive' and while obviously intended as a joke and not aimed directly at an individual with learning difficulties, the comment could easily be understood as ridiculing people in society with a particular physical disability or learning difficulty.
The reason that this is more pertinent on THIS forum is because there is a very highly regarded thread called "Real Life". The thread includes stories and life experiences of Sky poker customers, some of those customers are or have loved ones who face "Challenges". As someone who seems to be well regarded on this site I would hope that you appreciate how simple "Light Hearted" comments could actually have a deeper impact on the reader.
I implore you that before making anymore throwaway comments on a public forum you consider your words and how they affect others.
Dave
I was one of the people complaining about the Sky software and connection issues. Now i'm not saying we should all have to upgrade our PC and internet connections, but, it works.
If you have windows 7 then you need 6gb+ of ram to not experience issues if multitabling - and also means you'll need 64bit windows 7 to run />4gb ram.
Another thing that seems needed is a 1gb+ dedicated graphics card, inbuilt graphics cards just can't handle all the adobe animations.
My old laptop was fast for most things with an i3 processor and 4gb ram but still suffered lag on more than 4 tables, possibly due to not having dedicated graphics.
My new PC is a Quad core i5, 8gb ram, 2gb graphics. I also upgraded my ethernet cable to a Cat 6. Internet Ping of 25ms, 8mbps D/L speed.
I can now run 20 tables without a single bit of lag and I left all tables open for 16 hours today and yesterday during peak times and didn't get disconnected once. This would seem to confirm that problems are mostly on the user end as I had terrible problems on my old laptop with the same internet connection.
(I do however think Skypoker should obviously be able to run on much lower spec computers, and without so many disconnects when using wi-fi or 3g dongles. I know that on pokerstars I have played with terribly patchy 3g connections and only been disconnected for a few seconds at the worst, whereas skypoker wouldn't stand a chance.)
If your Internet ping is high when using a Cat6 ethernet cable then upgrading your computer won't really achieve much. If however your ping and D/L speed are good then it is nearly always a problem with your PC/laptop.
Hopefully some of these tips will help you guys. I've been tearing my hair out for months trying to get my old laptop to multitable without lag, and my new £350 PC fixed all my problems instantly.
Nathan
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name 7-PC
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz, 2933 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0303, 25/05/2010
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name 7-PC
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 5.99 GB
Available Physical Memory 4.37 GB
Total Virtual Memory 12.0 GB
Available Virtual Memory 10.3 GB
Page File Space 5.99 GB
Page File C:\pagefile.sys nvida 470-gtx 1.25 gb... and still get disconiction probs,
schoolboy error.
This post started so well, MRBurns comments were imop a valid statement, some of us agree some disagree that's how it should be when you debate something, the problem started when some started to use a bit of abuse, not major i have herd worse.
I think mrburns want Sky to be more open, sky need to be more responsive to any changes they may be doing, communicate sooner, point being, poker league, all they had to do was state a few days before that it was going to end, and say there's a replacement was in pipe line, bear with us.
Its all down to communication no company can work offisantly with out communicating with its customers and we are it customers. hope this isn't abusive its just an observation, Good luck to everyone
Glen
I think we need to remember that no poker site's software is perfect
Sky Poker is it's own entity (its not a skin), the software is unique and has been improved and updated 100s of times while i have been a player on Sky
The fact is, there will be glitches from time to time and i have also been affected by some of the disconnections and issues, but... tbh, it would only bother me if my sole source of income was poker... any isolated issues i have had have always been resolved by me contacting customer care.
As a recreational player, playing the Monday night DTD, or playing a few mtts, dyms and cash it really doesn't bother me if its not 100% smooth all the time. I accept it.
If you are not willing to accept the odd glitch, or disconnection, then that's fine. There are other sites out there as Hursty said.
One thing i would say tho, is that Sky Poker do care about their loyal customers, and they are happy to listen to eveyone's views. I don't know of any other sites that have the luxury of their own tikay, or the site themselves responding to any points raised personally. I think communication could be a little bit better in some areas tho, like on the community suggestions thread...
Constructive OP's like this are great, as are the constructive replies. But we have something unique here on this community. Let's not ruin it with petty squabbles or pointless moaning eh.
Of course, as you will have seen on other debates on the community, not everyone agrees on how things should work. That will mean that inevetably, every decision we make will have fans and detractors. We accept this. Even something like late reg which many people love, others dont like.
One of the reasons we have the community (which few poker sites have) is to be able to communicate with our customers. We really do listen.
Thanks
Sky Poker
Thanks Greg - we will make a point of looking at the suggestions thread more regularly.
First: 10/6/2009
Last: 8/7/2012
Posted by wayne1958
apologies, Mr. Hurst just a bad joke.